lisa F.
Awesome customer service!!service
Awesome customer service!!
Response from YuMOVE USOct 10, 2023
Hey Lisa! Thanks for your review. We're delighted to hear you're a fan of our customer service! -Chelsea

At YuMOVE, we're on a mission to improve the well-being and quality of life of pets across the world. We understand that your furry companions are cherished members of your family, and their health and happiness matter deeply to you—and to us.For this reason, YuMOVE is dedicated to creating high-quality, science-backed products designed to support joint health in dogs and cats. Our team of experts works tirelessly to develop innovative solutions that help pets maintain their mobility, vitality, and zest for life.You can reach our helpful Pet Care Consultants at 844-901-2099 (M-F 9-5 EST) for questions regarding your order or our products. We're always happy to help!
YuMOVE US (yumove.com) has 2,847 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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lisa F.
Awesome customer service!!
Response from YuMOVE USOct 10, 2023
Hey Lisa! Thanks for your review. We're delighted to hear you're a fan of our customer service! -Chelsea
Kathy A.
I think you should reach out and contact the client to confirm the auto-ship date BEFORE shipping the item.
Response from YuMOVE USOct 10, 2023
Hi Kathy, thanks for your review. We allow appx 48 hours between when your order processes to when it ships to allow time for updates to be made to your account. A Pet Care Consultant will be in touch shortly to assist further and to make sure your account is set up on a time frame that works best for you! Kind regards, Chelsea
Dominique F.
Great call back
Response from YuMOVE USOct 10, 2023
Hi Dominique, thanks for your review. We are so happy to hear that our customer service has been great! -Nitchel
P H.
Shipping on this order was much quicker to arrive.
Response from YuMOVE USOct 9, 2023
Hi P, thanks for review. We are thrilled that you received your order in a timely manner! - Nitchel
Tati R.
Love this stuff! Service is great too
Response from YuMOVE USOct 9, 2023
Hi Tati, thanks for your review. We are thrilled that you and your dog are fans of YuMOVE! -Nitchel
Kathleen L.
I have a permanent foster dog from The Mr. Mo Project, "D". She will be 17 years old in November. Since they sent me the YuMove for her it only took about a week to see major differences in her. She is moving much easier (she does have spine & joint problems), has more energy, is engaging with the fur family way more than she had been and is definitely more talkative. WOW! Bless her heart! She must have been in more discomfort than I realized. I highly recommend YuMove!!!
Response from YuMOVE USOct 9, 2023
Hi Kathleen, thanks for your review. We are thrilled that you've seen an improvement in your dog since being on YuMOVE! -Nitchel
Eliza
Good customer service
Response from YuMOVE USOct 5, 2023
Hi Eliza, thanks for your review. We are so happy to hear that our customer service has been good! -Nitchel
Re B.
I was previously using a much more expensive supplement for my 4 year old GSD and 14 year old Malinois. Both have done amazingly well on YuMove. We recently had an issue with an automated order not being delivered on time. When I reached out to the company, they immediately sent a replacement shipment and inquired to the delivery service to follow up on the original shipment. The 2nd shipment arrived less than 24 hours later. I was EXTREMELY impressed with the level of Customer Service. Great product and AWESOME engagement with their customers. Me, and my pups love YuMove!!
Response from YuMOVE USOct 5, 2023
Hi, thanks for the review! We are thrilled to hear that our team of Pet Care Consultants were able to help with your delivery issue! Kind regards, Dianivette