Yukon Design StudioReviews of yukondesignstudio.com

Response from Yukon Design StudioJul 10, 2024

Dear Ellen, Thank you for bringing this to our attention. We take issues with invoicing very seriously, so we reached out to PayPal directly to verify the transaction details. They have confirmed that there is no discrepancy between our prices and the amount billed. We apologize for any confusion or inconvenience this may have caused. If you still wish to return your order, we will be happy to process a refund for you. Please use the following link to initiate the return process: https://www.yukondesignstudio.com/refund_returns/ Thank you for your patience and understanding. Best regards, Martin, Yukon Team

Response from Yukon Design StudioJul 7, 2024

Dear Debra, We apologize for any frustration caused. We replied to your inquiry with a product picture at your @cloh2o.com email address. Could you confirm if this is correct and if you received our response? If not, please check your spam folder. Alternatively, we can resend the information to another address. Thank you for your patience. Best regards, Martin Yukon Team

Response from Yukon Design StudioJun 27, 2024

Dear William, Thank you for your feedback, and we sincerely apologize for the inconvenience you’ve experienced. We understand how frustrating this situation is. I wanted to assure you that your package was shipped, but unfortunately, the tracking records have not been updating as they should. We have contacted USPS regarding this issue and are currently waiting for their response. If it turns out that the package has been lost, we will promptly send you a replacement. We appreciate your patience and understanding in this matter. Please feel free to reach out to us if you have any further questions or concerns. Best regards, Martin, Yukon Team

Response from Yukon Design StudioJun 22, 2024

Hi Phillip, We're truly sorry to hear about your experience with our products. We deeply regret that this has happened. Please send a picture of the wrong carving and the damaged piece to our support email at [email protected]. We'll promptly replace any faulty or damaged items. Best regards, Martin Cowboy Company Support Team

Response from Yukon Design StudioJun 14, 2024

Dear Michael, Thank you for sharing your experience and concerns. I apologize for any confusion and inconvenience you have faced. I understand how important it is to receive quality locally made products promptly. I'm pleased to inform you that your order, placed on Monday, is already on the way. I have just sent you the USPS tracking link via email. You should receive your test samples within the next 2-3 days. We value your business and hope that once you receive the samples, they will meet your expectations. If there is anything else we can assist you with, please do not hesitate to contact us directly. Thank you for your patience and understanding. Best regards, Joe, Yukon Team

Response from Yukon Design StudioJun 14, 2024

Dear Paula, Thank you for sharing your experience and bringing this matter to our attention. We sincerely apologize for the issues you encountered with your order and the inconvenience it has caused you. We understand your frustration regarding the return process and the quality of the item received. Our intention is always to ensure our customers are satisfied with their purchases. We sent you instructions for returning the item, but it seems there was an issue with the return address. To resolve this matter promptly, please provide us with the details at [email protected]. We will investigate the issue with USPS and ensure that the correct address is used for your return. Additionally, we will work with you to make sure the return process is completed smoothly and that you receive the appropriate resolution. We value your feedback and are committed to improving our service. Thank you for your patience and understanding. Best regards, Joe, Yukon Team

Response from Yukon Design StudioMay 25, 2024

Dear Betty, Thank you for bringing this to our attention. We want to clarify that our company does not sell products on Amazon. To ensure you receive authentic and original items, please place your orders exclusively through our official website. Mike Customer Support Team

Response from Yukon Design StudioJun 14, 2024

Dear John, Thank you for your feedback. We apologize for any inconvenience you experienced with our delivery service. According to USPS records, your package was delivered on May 1st. Could you please confirm if you have received it? If not, we will investigate further to resolve the issue promptly. Thank you for your patience and understanding. Best regards, Joe, Yukon Team