Yukon Design StudioReviews of yukondesignstudio.com

Response from Yukon Design StudioJan 3, 2025

Dear Customer, I’m very sorry for the delay and any disappointment caused. As a small workshop, we work tirelessly during the holiday season, but we can’t always match the speed of larger companies like Amazon. If you share your order number, I’d be happy to investigate this further and ensure we address your concerns. Thank you for your feedback. Best regards, Martin

Response from Yukon Design StudioJan 3, 2025

Dear Peggy, Thank you for your interest in our dog statues! You can place your order directly on our website at https://www.yukondesignstudio.com/ If you prefer, you can email our support team with the items you'd like, along with your delivery address and phone number, and we’ll be happy to create the order manually for you. Feel free to reach out with any questions—we’re here to help! Best regards, Martin

Response from Yukon Design StudioJan 3, 2025

Dear S. Lawrence, I’m very sorry for the inconvenience and frustration caused. December is an extremely busy time for us, and while we work day and night, delays can unfortunately happen. Please share your email address or order number, and I’ll personally check what happened with your order and ensure it’s resolved as quickly as possible. Thank you for your patience. Best regards, Martin

Response from Yukon Design StudioDec 19, 2024

Dear Sarah, Thank you for your feedback. We are sorry to hear that the sitting dog phone holder did not meet your expectations. Could you please upload a picture of the product to this review? This will help us better understand the issue. If the product is faulty, we will be happy to send you a replacement. Your satisfaction is very important to us, and we look forward to resolving this for you. Best regards, Martin

Response from Yukon Design StudioDec 19, 2024

Dear Andrea, Thank you for sharing your feedback, and I sincerely apologize for the inconvenience you’ve experienced. Due to the high volume of orders and the busy holiday season, some shipping companies are unfortunately slower than usual. We understand how frustrating this can be, especially when waiting for a gift. The best way to track your order is to click the tracking link provided in the confirmation email or visit our website and use the "Track Your Order" feature for the most detailed and up-to-date information. If the tracking still seems unclear, or if you need further assistance, please share your order number with us, and we’ll investigate this immediately. We’re committed to resolving this for you as quickly as possible. Once again, we apologize for any inconvenience and thank you for your patience. Kind regards, Martin

Response from Yukon Design StudioDec 17, 2024

Hi David, Thank you for sharing your feedback, and we're truly sorry to hear that the item didn't meet your expectations. Could you kindly upload a photo of the item you received? If it turns out to be faulty, we will gladly send you a replacement free of charge. Your satisfaction is very important to us, and we want to make this right. Best regards, Martin Yukon Design Studio

Response from Yukon Design StudioNov 27, 2024

Hi Bob, Thank you for your feedback and for sharing your thoughts—we’re thrilled to hear you love the piece you ordered! We do our best to provide affordable shipping options, including free shipping for orders over $35, which means partnering with economical carriers. While this can sometimes lead to longer delivery times, we’re very open about this on our product pages so customers know what to expect before placing an order. That’s why we’re a bit disheartened to see a 1-star review, as we work hard to be transparent and ensure our customers are well-informed about our shipping options. Still, we truly appreciate your suggestion and will continue exploring ways to improve while keeping our shipping accessible for everyone. Thank you again for your understanding and for supporting our small business! Warm regards, Martin Yukon Team

Response from Yukon Design StudioNov 24, 2024

Dear Jacqueline, We sincerely apologize for your disappointment with the item you received and for any delays in our responses. We want to make this right for you. Could you please upload a picture of the item? This will help us understand the issue better. If the item was damaged or not as expected, we will gladly replace it for you. If you’d still like to return the item, please visit our return page for detailed instructions: https://www.yukondesignstudio.com/refund_returns/ Thank you for your patience, and we look forward to resolving this matter promptly. Best regards, Martin