Moving on, every couple of days, Trustpilot advises me that Yukon have requested more details or my review will be deleted.
I categorically deny this, someone is lying, l have all the emails exchanged, and the rest is on here, where Martin stated he would replace. LIAR !!
I have asked Martin, who has gone silent since I backed him into a corner over Yukon Designs appalling workmanship and his flippant attitude to the whole episode, what further details he requires, and he doesn't respond.
He has had clear photographs and explanations he requested, plus more I volunteered.
So Trustpilot, are Yukon asking, or is there collusion to manufacture reasons to delete my reviews, coupled with some glowing 'positive' reviews from others appearing, gushing over the quality and craftsmanship - the complete opposite of what I received
Thre is something shady afoot here methinks, as I have left 1 star reviews several times for Trustpilot and they also dont respond, so where is the trust ??
JM
John M.
Latest update to recent/previous…
Latest update to recent/previous encounters with Martin at Yukon Studios.
He has now gone to ground and ceased all communication with me, after I criticised his disgraceful performance over the odd bits of wood glued together I received, and called him/Yukon out for rubbish items sent, poor performance and lies.
Very glib, making me feel he was interested and on the case, but despite clear photographic evidence, and assurances that he would personaly review the situation and flawed items would be replaced, he lied and did nothing, then ceased communicating after inferring I had repaired/modified the items, when all I did was sand the saw marks off every curve, which he was ok with initially, even complimenting me.
He never once mentioned repars/modifications initially, so grasping at straws to vindicate him/Yukon.
He has never commented in the disgraceful odd glued together bits of wood sent.
Also during, and since my initial review, I have had 3 messages from Trustpilot saying that if I didn't supply Yukon with further information asked for, they would delete my review.
I have always co-operated, even sending further photos that I thought relevant, so Trustpilot are liars too.
I asked Martin directly the first time, but he denied any knowledge, and in not so many words, said rigging and fake reviews were not possible, hmmm?....
2 days ago, I asked Martin what this extra information was he required,- result, no response !!
I have even left a 1 * review for Trustpilot on their own website, and reasons why (ironic, eh) but they didn't respond to that, and because of their recent 2 tries at potentially censoring my honest details, there will be more. Until they censor/delete those too ??
Interesting how Trustpilot would know - or think they know, that I had not given further informatrequested by Martin/Yukon, which is a lie anyway.
In between my updates on the shabby items they sent, a positive review is on there, commending the finish.🤔
Coincidence or Collusion to invent a reason to censor/delete me, because they dont like honest scathing reviews? Make up your own minds folks !
Yukon are not the little company striving for quality they would have us believe on their web site, and showing posed photos of items that are nowhere near any qaulity they supposedly 'strive' for. They are owned/part of a much bigger organisation that take your money, do nothing, lie and run.
There is loads of information on the web if you look/Google.
Thanks Martin, you are a real asset to your company, I am not done yet.
DO NOT TRUST YUKON OR TRUSTPILOT !!!!!
RP
RPC
Complete lack of customer service
Ordered item late (12/19) so was worried might be late. But as every other vendor strives this time of year to rush things, I took a chance. Well, if I believe the cryptic tracking info, it took 4 days before the item was even shipped. Then the "cost efficient" shipper had it sit for days at a time in various coded locations before being stated as delivered, which it wasn't. Numerous emails to customer support have gone unanswered, and, of course, they have no phone number. Plan on reversing the charges.
Response from Yukon Design StudioJan 3, 2025
Dear RPC,
Thank you for your feedback, and I sincerely apologize for the delay. December is an extremely busy time for us, and while we work tirelessly to fulfill orders, we regret that your experience did not meet expectations.
Could you please share your order number or email address so we can locate your order and provide an update? We’re committed to resolving this issue promptly.
Thank you for your patience and understanding, and we look forward to assisting you further.
Best regards,
Martin
Yukon Design Studio
MI
Michael
A gift that hasn't come
I ordered a Christmas gift on December 10; it is now January 2 and I've still yet to receive it. It appears several others on this sight have had the same issue. I can't in good conscience use this company again. I will ask for a refund, if I can. Very disappointing.
Response from Yukon Design StudioJan 3, 2025
Dear Michael,
Thank you for sharing your feedback, and I sincerely apologize for the delay in receiving your order. December is indeed our busiest month, and while we work tirelessly to fulfill all orders, shipping can sometimes take longer due to high demand and carrier delays during the holiday season.
Could you please share your email address or order number so I can locate your order and provide you with an update? We truly value your trust and will do everything we can to make this right.
Thank you for your understanding and patience.
Best regards,
Martin
LT
Lisa T.
Absolute worst experience I've ever had…
Absolute worst experience I've ever had I think I got ripped off I ordered it on December 16th and today is the 30th and still have not received it and just like everybody else says the tracking useless it doesn't even look like USPS even got it yet it's been two three weeks Jesus worst company ever
Response from Yukon Design StudioJan 3, 2025
Dear Lisa,
I’m very sorry to hear about your experience and the frustration caused by the delay. December is an incredibly busy time for us, and we work day and night to create and ship our sculptures.
According to our tracking records, your package has now been delivered. Could you please confirm if you’ve received it?
Thank you for your understanding, and we appreciate your patience.
Best regards,
Martin
Yukon Design Studio
SU
Susan
WTF, where’s my order? Late but delivered!
See update below: Didn’t deliver my 2 items from Yukon Design Studios, no refund. No response to my emails. I’m so disappointed. I had to arrive empty handed to the family holiday gathering.
Update: Quick Follow up. I received a polite apology reply from YDS. My order arrived today, the 28th. All is forgiven.
Response from Yukon Design StudioJan 3, 2025
Dear Susan,
Thank you for your update and understanding. December is our busiest time, and we truly work day and night to fulfill orders. We apologize for the delay and are glad to know your order arrived and you’re satisfied.
If you need anything further, feel free to reach out.
Best regards,
Martin
JB
J B.
These people suck...
These people suck.... Ordered gift dec 15 and as 27 still don't have it. Contacted them and the excuse given didn't agree with the tracking. These people should not be in business. 2nd contact..... More apologies.... More tracking that makes no sense....and most of all ......NO PACKAGE. if you order from these people..... you're a chump .... They want more information.. . Here it is .. contacted them twice. Shipping info. was inaccurate that they gave..... If you look at their shipping expectation, that they put out, and read my review, there should be no doubt, these people are flaky.
Response from Yukon Design StudioJan 3, 2025
Dear J B,
I’m truly sorry for the frustration caused by the delay. December is incredibly busy for us as a small workshop, and while we work day and night, we don’t have the speed of larger companies like Amazon.
If you could share your order number, I’d be happy to personally track your package and resolve this for you. Thank you for your patience.
Best regards,
Martin
PU
Paul U.
Probably a SCAM!
"Order #xxxxxx was placed on December 17, 2024 and is currently Shipped." It's Christmas, a week later and the gift never showed up. I get the feeling that YukonDesignStudio.com is just a huge scam website. I'll give them a few days before I complain to my credit card company to get my money back. You've been warned. Yukon is likely just "Con." I have fraud protection on my credit card, so I'm not worried. But this has not been an upfront reliable purchase.... PS - It still has not "shipped" according to the USPS Tracking.
Response from Yukon Design StudioJan 6, 2025
Dear Paul,
We’re truly sorry to hear about your experience and any frustration this has caused.
To assist you further, could you please provide your Order Number or the email address used when placing the order? This will help us locate your details and investigate the issue right away.
We appreciate your patience and understanding as we work to resolve this for you.
Best regards,
Martin
Yukon Customer Support Team