It took 12 days for my order to finally get shipped, then it was seized by USPS for counterfeit postage. I ordered plenty of time for Christmas, and now, on December 31, the order has been seized. Very Frustrating.
Response from Yukon Design StudioDec 31, 2025
Hi Raymond,
I’m really sorry to hear about this experience — I understand how frustrating that must be, especially with the timing around Christmas.
Could you please share your order number with us? We’ll look into it right away and contact our shipping handler who manages USPS orders to investigate what happened and resolve this properly.
Thank you for bringing this to our attention.
Joe, Yukon
RA
Rolf A.
Produkt viel zu teuer.
Produkt viel zu teuer.
Glaube das kommt aus China.
Rücksendung auf eigene Kosten.
Ein Stern noch zu viel.
BM
Brent M.
Did not ship or reply.
Ordered a product, did not arrive. Tracking number has not been active in 2 weeks. Repeated emails to company have been ignored. Do not recommend this company.
Response from Yukon Design StudioDec 31, 2025
Hi Brent,
I’m really sorry for the frustration this has caused — that’s not the experience we want for our customers.
Could you please share your order number so we can check our system and see exactly what happened? We’ll review the status and follow up with the shipping handler on your behalf. Unfortunately, carriers can be slow to respond at times, but we are actively pushing for answers.
Thank you for your patience, and we’ll do our best to resolve this.
Joe, Yukon
BL
bruno le B.
Livraison beaucoup trop longue colis…
Livraison beaucoup trop longue colis pas reçu pour Noël donc très déçue bien évidemment.
RP
Richard P.
WARNING
WARNING ... SCAM !! Item was ordered without my consent. Tried to cancel ... " Already shipped". Registered office is in US but is a "virtual office" used by many other "companies". Item is produced on a computer controlled cutting machine not handcraft. Shipping number indicates that it comes from China. Item available much cheaper from other suppliers.
Reply to Yukon message ... real facts are :-
This was ordered somehow without my consent. Why would I order an item with a "woman and cat" when I do not know anyone with a cat
My Trustpilot location and the actual ship address are not relevent
To ship the item back to the US, if it was even accepted at source, would negate the refund
The same items are available from other shippers likely from the same manufacturer in China
Response from Yukon Design StudioDec 29, 2025
Hello Richard,
Thank you for your message. I’d like to respond clearly and factually.
First, we cannot place any order without a customer’s explicit consent.
Our system does not allow us to see or enter card details at any time.
Your order was placed using Google Pay, which makes it technically impossible for an order to be created without the account holder actively authorizing it.
Second, regarding location:
Your public profile shows GB, however the shipping and payment details on the order clearly show Australia. We ship strictly to the address provided at checkout.
About shipping origin:
We work with multiple fulfillment partners and regional warehouses (intermediate hubs). Our system automatically selects the closest fulfillment point to the customer to reduce delivery time. This is standard logistics practice and does not mean the product was ordered from another seller or platform.
To clarify another point:
👉 We do not sell on any other marketplaces or platforms.
Our products are available only through our official website. Any claims about the same item being sold elsewhere are unrelated to us.
Your order is still in transit.
That said, if you decide you do not wish to keep the item, you are absolutely welcome to:
1. Receive the order
2. Return it to us
3. Receive a full refund, in accordance with our return policy
We stand by the quality and authenticity of our products and are happy to resolve this properly.
Please let us know how you’d like to proceed.
Regards,
Martin
Yukon Design Studio
AH
Anne H.
I woud give you a zero if I could
I woud give you a zero if I could. This crap ships from China. It is not US made. These people lie. Says wooden figures are made in our shop in Washington. BS...crap still shows in transit from SH China.
3 days later. Still haven't received my order. Will be disputing it with my bank. Chinese product, I should have known.
Its now 1/8/2026 & this product has yet to be delivered...terrible business practices.
1/15/26 - Again, owner Martin, has failed to make right my order and is no longer responding.....figures.
KE
Keara
COUNTERFEIT POSTAGE!
We placed an order for a figure. Got the shipping notice, it took a while to get to my city.
Then I noticed it arrived in my city finaly.
Later I checked the shipping info again...
USPS took custody of the product for COUNTERFEIT POSTAGE!!!
This is horible! This was a christmas gift for my daughter who has a service dog, so I wanted to get a cute figure for her.
Absolutely disgusting!!!
I sent an email, and better get a response about a refund.
🖕🏻
Response from Yukon Design StudioDec 24, 2025
Hi Keara,
I’m really sorry to see this and understand how upsetting this must be, especially for a Christmas gift.
We were not informed of any such issue by USPS, so we’d like to investigate this immediately with the shipping partner who handles our USPS orders.
Please reply here or contact us directly with your order number, and we’ll look into this right away and make sure it’s resolved properly.
Martin
Yukon Team
SH
simon H.
Order not delivered
I placed an order on 8 December 2025 ORDER #136298 CONFIRMED
They confirmed my order stating it would be dispatched in 24 hours.
Now on the 20 December no item.
Do not trust this seller and their hype.
Response from Yukon Design StudioDec 22, 2025
Hi Simon,
Thank you for your feedback. I’ve just checked the latest tracking records, and according to the carrier, your order was delivered today.
Please note that shipping to the UK can take longer during the Christmas period due to high seasonal volume, even when orders are dispatched promptly.
Could you please confirm whether the item has arrived? If there is still any issue, we’ll be happy to look into it further and assist you.
Kind regards,
Martin
Yukon Design Studio
