YtelReviews of ytel.com

Just signed up with Ytel. No customer support. Company holiday we were told when we needed their help it launch this 3/11. Having issues from Day 0. Need customer service to call us back to fix the issues.

Well. I had a demo, and it was pretty terrible. The guy was unprepared, unable to answer questions, and on top of that, he mentioned more than ten times when asked that he had no idea or was not familiar. The interface is clunky and dated, with lots of features, but good luck finding them. In general, it was a disappointing experience, especially considering this is the heart of revenue for many companies. In the end, they gave up on our questions, so even their support was terrible. So imagine if you become a customer.

I thought this company had a really good product... Talked to a really awesome sales guy last year, but when we were ready to sign up, I found out he had left and probably for good reason. I was assured that the negotiated price would be honored, but after many emails, they fell through and refused to do as they promised. I found Chelsea to be extremely unhelpful and dismissive. Yes, we are a smaller company, but small companies should not be treated with abrupt and curt customer service. My gut told me that if this company was already treating us like this, it would only go downhill from there. The sales manager was slightly more helpful, but their customer service will be their demise. In the end, I found a much better product with people who actually want to give customer service.