Erica
Immediately after placing the order
Immediately after placing the order, I contacted the company to cancel it, as it showed free shipping until after I placed order, when it then showed flat rate shipping was charged. I did not hear back from the company. I then received my order and contacted the company again to tell them I had already contacted them to cancel the order due to shipping cost. I still never heard back from them. Very disappointed.
Response from YowpetsJul 2, 2019
Hey Erica, You sent us 1 email on june 25th And we Responded back to the Email Within Minutes. To Qualify for the Free Shipping Your order must be $49+. It is Written on our home page and on our Shipping Policy. Your Order was for $25 which will not qualify for the free shipping. We just reached out to you again via Email - We are here to make sure you are happy with your order.


