YouthgenomReviews of youthgenom.com

Response from YouthgenomMar 11, 2025

Thank you for sharing your feedback, Kasaundra. We sincerely apologize for any inconvenience you’ve experienced—this is certainly not the experience we want our customers to have. Regarding cancellation, your subscription can always be canceled in your account settings or by reaching out to our support team. However, we haven’t been able to identify your profile yet, so we kindly ask you to reply to our contact request here on Trustpilot or reach out to us at [email protected], mentioning Robert. We’d love to ensure your concerns are fully addressed and help resolve this situation for you. 💙 Our program has helped many people worldwide in reaching their health goals, and we truly believe it can provide valuable support. We also appreciate your feedback regarding measurement units and will share it with our team to improve the user experience.

Response from YouthgenomFeb 25, 2025

Ciao Elena, Ci dispiace sapere che il nostro servizio non ha soddisfatto le tue aspettative e che alcune parti dell'esperienza ti sono sembrate confuse. Per chiarire, offriamo servizi aggiuntivi dopo la registrazione, ma sono del tutto facoltativi: non sei obbligato ad acquistarli se non lo desideri. Ci scusiamo se l'acquisto è stato effettuato involontariamente. Per quanto riguarda le ricette, sono personalizzate in base alle tue preferenze, ai tuoi obiettivi e alla disponibilità di cibo nella tua regione, in base alle risposte che hai fornito nel questionario. Se alcuni pasti sembrano difficili da preparare, gli ingredienti e le preferenze possono essere modificati nelle impostazioni per rendere le ricette più adatte a te. Ci scusiamo anche per le sfide che hai dovuto affrontare in merito al rimborso. Ti abbiamo contattato di nuovo via e-mail per assicurarci di rispondere alle tue preoccupazioni e trovare una soluzione. Controlla la tua posta in arrivo.

Response from YouthgenomFeb 13, 2025

Hallo Tatjana, Es tut uns leid, von Ihrer Frustration zu hören. Unser Ziel ist es, einen transparenten und unterstützenden Service bereitzustellen, der den Benutzern hilft, ihre Gesundheitsziele zu erreichen. Wir tun unser Bestes, um unsere Plattform zugänglich zu machen, und freuen uns über Ihr Feedback zu den Sprachoptionen. Wir möchten Ihnen bei Ihren Anliegen helfen, konnten Ihr Profil jedoch leider nicht identifizieren. Wir haben Ihre Kontaktinformationen über Trustpilot angefordert, und Sie können uns auch direkt unter [email protected] erreichen und Robert vom Customer Success Team erwähnen, damit wir Ihren Fall prüfen und bei der Lösung dieser Angelegenheit helfen können. Wir freuen uns darauf, Ihnen behilflich zu sein.

Response from YouthgenomFeb 6, 2025

Hello, Shirley! We’re sorry to hear about your experience. Unfortunately, we are unable to locate your profile at this time, so we cannot confirm the specific details of your situation. We’ve requested your contact information via Trustpilot to look into this further and assist you. Alternatively, you can reach out to us at [email protected], mentioning Robert from our Customer Success Team, and we will prioritize your request. We want to assure you that we value and honor our money-back guarantee policies in accordance with our terms. Health journeys require commitment and clear goals, and we always strive to provide the best tools and support to help our customers succeed. We hope to have the chance to make this right for you!

Response from YouthgenomFeb 3, 2025

Hello, Alla! We’re very sorry to hear about your frustration and the difficulties you experienced. We understand that this situation has been upsetting, and we regret that your previous conversation with our support team did not provide the resolution you were hoping for. To clarify, all additional services in our program are completely optional, and their pricing is always displayed before confirming a purchase. However, we understand that the Personal Consultant feature may have been purchased unintentionally, and we sincerely apologize for any confusion this may have caused. Our team has already reached out to you via email with a resolution. Please check your inbox, and let us know if there’s anything else we can assist you with.

Response from YouthgenomJan 20, 2025

Hello there! Thank you for bringing this to our attention. We apologize for any confusion regarding our cancellation policy. We understand how important it is to have clarity from the start and we apologize for the inconvenience caused. We have requested your contact information, as we sadly cannot identify your account right away. We look forward to receiving your information so that we can reach out via email and find a solution for this situation. You can also reach out to our team at [email protected]. Mention Robert from our Customer Success Team in your email, and we will prioritize your request. For clarity, Subscription service is always optional, you can receive just a 30-day program without recurring payments in future or a program based on a subscription, which you can cancel any time in your weight loss account or by reaching out to support. It appears that the subscription option was selected, and we sincerely apologize if this choice was made unintentionally. We are committed to providing clear and transparent information about our services to ensure our users can make informed decisions that best support their health goals. We value your satisfaction and are committed to providing the help you need.

Response from YouthgenomJan 13, 2025

Hello, Lucia! We truly apologize for the frustration and confusion you’ve experienced. This is certainly not the experience we strive to provide for our customers. Our team has identified your profile and has reached out to you to address these issues raised, ensuring that we make the situation right here. To clarify, our website offers a promotional option during registration that allows customers to add additional offers at a discounted price. Each customer can always choose a specific service based on their goals and needs. These features are always optional and you do not have to purchase them if you do not want them. We constantly strive to ensure that the terms and conditions of each feature are presented as clearly and transparently as possible. We sincerely apologize for any instances where information may not have been clear. Additionally, our support team is always available to address any questions or concerns you may have, including those related to your specific health condition. We strive to provide guidance that helps you make conscious and informed decisions toward achieving your health goals while taking your unique circumstances into account. It seems we weren’t fully aware of your health condition previously, but we sincerely hope to have the opportunity to address this with our nutritionists and provide the tailored support you deserve. Once you have a spare moment, please check your inbox. :)

Response from YouthgenomJan 7, 2025

Hi, Anna! Thank you for your review and we are sorry to hear that you have had such a frustrating experience. Allow us to clarify that our website offers a promotional option during registration that allows customers to add additional offers at a discounted price. Each customer can always choose a specific service based on their goals and needs. These features are always optional and you do not have to purchase them if you do not want them. We recognize that you may not have intended to purchase anything beyond your plan, and we apologize if our promotional options at registration led to any unexpected charges or frustration. We also appreciate your feedback regarding the one-time purchase for all services, which you could receive from one payment to use all of the services available. Unfortunately, we haven't yet managed to identify your profile to reach out privately and offer our continuous support and to make the situation right. We would appreciate if you could provide us with your contact information or reach out to us via email at [email protected]. Mention Robert and we will make sure to prioritize your message.