YouthgenomReviews of youthgenom.com

Response from YouthgenomApr 23, 2025

Hello Roberta, We’re truly sorry to hear about your experience and completely understand your frustration. It’s never our intention to make our services feel unclear or overwhelming. We believe we’ve identified your profile and have already reached out to you via email to offer our support and ensure we make this right. If by any chance you haven’t received our message, please feel free to contact us directly at [email protected] and mention Robert—we’ll be more than happy to assist you right away. Thank you for your feedback.

Response from YouthgenomApr 16, 2025

Hello Phoebe, We’re truly sorry to hear about your frustration, and we understand how disappointing this must be for you. We’ve already reached out to you directly to address your concerns and ensure we make things right. Please check your inbox for our message—we’re committed to resolving this in the best way possible. Additionally, just to clarify, Healthgenom is our main brand, under which Youthgenom operates as one of the brands, as mentioned in our Trustpilot account description. Thank you for your feedback. It helps us improve, and we’re here to assist you further if needed.

Response from YouthgenomApr 15, 2025

Hello Mila, We’re truly sorry to hear about your frustration, and we completely understand your concerns. This is definitely not the experience we want to provide our customers, and I sincerely apologize for any confusion. To clarify, we offer several plan options, including a 30-day program and a subscription service. The additional services are completely optional and are designed to enhance your experience, but we understand how it can be frustrating if there’s any misunderstanding during the registration process. We are committed to ensuring transparency and will continue working to make our services clearer. Since we were unable to identify your account from this review, we’ve requested your contact information to investigate further and address your specific situation. Please reach out to us at [email protected] or reply here with more details so we can assist you directly. We genuinely appreciate your feedback, as it helps us improve. Thank you for bringing this to our attention, and we look forward to resolving this for you.

Response from YouthgenomApr 1, 2025

Ciao Antonietta! Ci dispiace molto per la confusione e la frustrazione che hai sperimentato. Comprendiamo davvero quanto questa situazione possa essere sconvolgente. Per chiarire, dopo l'acquisto, un'e-mail di conferma con i dettagli di accesso viene inviata automaticamente all'indirizzo e-mail con cui ti sei registrato. Controlla la tua casella di posta per un'e-mail da noi inviata il 29 marzo. Abbiamo già identificato la tua e-mail e ti abbiamo contattato per risolvere questo problema. Controlla la tua casella di posta per la nostra risposta e siamo qui per assicurarci che tutto sia a posto per te. Per quanto riguarda il tuo abbonamento, ci scusiamo sinceramente per qualsiasi inconveniente causato. Il tuo abbonamento può essere annullato in qualsiasi momento e saremo lieti di aiutarti se necessario. Grazie per la tua comprensione e speriamo di risolvere il problema il più rapidamente possibile.

Response from YouthgenomMar 31, 2025

Hello, We’re truly sorry to hear that your experience with our program didn’t meet your expectations. This is definitely not the experience we want our customers to have, and we sincerely apologize for the frustration caused. Regarding the money-back guarantee: as this is a digital content service, there are specific requirements that must be fulfilled in order to be eligible for a refund. These conditions are clearly outlined in our Terms of Service, but we understand that these details may sometimes be overlooked, especially when the program doesn’t meet personal preferences. We're really sorry this led to disappointment. We’ve requested your contact information here on Trustpilot so we can look into your case further and ensure everything is properly handled. You’re also welcome to reach out to us directly at [email protected] and mention Robert from our Customer Success Team—we’ll prioritize your request and assist you fully.

Response from YouthgenomMar 27, 2025

Ciao Gabriella, Ci scusiamo sinceramente per i due addebiti aggiuntivi che hai riscontrato. Dopo aver esaminato il tuo caso, sembra che i servizi aggiuntivi siano stati acquistati durante la registrazione. Ci dispiace molto se questi acquisti sono stati fatti involontariamente. Per chiarire, i servizi aggiuntivi sono completamente opzionali e ogni acquisto richiede una conferma da parte dell'utente. Il nostro obiettivo è sempre quello di garantire la massima trasparenza e rendere le opzioni chiare, e ci scusiamo se ciò non è stato sufficientemente evidente in questa occasione. Abbiamo già preso contatto con te via email per confermare che la situazione sia stata risolta. Ci scusiamo per la frustrazione che questa esperienza ti ha causato; questo non è l'esperienza che vogliamo offrire ai nostri clienti. Vogliamo assicurarci che tu abbia gli strumenti giusti per il tuo percorso verso il benessere e siamo qui per supportarti ogni passo del cammino.

Response from YouthgenomMar 19, 2025

Hello Laura, We’re truly sorry to hear about your frustration, and we completely understand how disappointing this situation must be. This is certainly not the experience we want for our customers, and we regret any confusion caused by the additional services and subscription options. To clarify, all additional services are entirely optional and can be either accepted or declined during the sign-up process. These services are designed to offer extra support to those who need it, but we understand that this may have caused stress for you, especially since you requested a simple menu. Regarding our refund policy, we do strive to be transparent, and we regret that you felt misled. Our goal is to provide the best tools available to help our customers achieve their health goals, as we’ve done for many others worldwide who’ve shared their positive experiences. We’ve requested your contact information here on Trustpilot to assist you further, or you can reach out to us at [email protected], mentioning Robert from our Customer Success Team. We hope to make this situation right for you as soon as possible. Thank you for your feedback, and we look forward to resolving this matter for you.

Response from YouthgenomMar 19, 2025

Hello S., We’re truly sorry to hear about your frustration and we apologize if our service didn’t meet your expectations. To clarify, our platform is web-based for convenience, ensuring compatibility across all devices without requiring downloads. We regret that the additional services caused confusion. These features are optional and designed to help customers who are looking for extra support. We’re sorry if this wasn’t clear during your sign-up process. We’ve requested your contact information here on Trustpilot to assist you further. Alternatively, please feel free to reach out to us at [email protected], mentioning Robert from our Customer Success Team, and we’ll prioritize your request. We appreciate your feedback and hope to resolve this for you.