YouthgenomReviews of youthgenom.com

Response from YouthgenomMay 9, 2025

Hello, Kathleen! We are truly sorry to hear about your experience and completely understand your frustration. We take these concerns seriously and sincerely apologize if any additional charges were applied without your full consent. To clarify, all additional features offered during the registration process are completely optional and require explicit user confirmation before any charges are applied. We understand how upsetting it must be to feel that you were charged without proper authorization, and we sincerely regret that this has caused you distress. We want to make sure we address your concerns appropriately. If you have not already received assistance, please feel free to reach out directly to us via email at [email protected], and mention Robert from our Customer Success Team. We’re here to help resolve any issues you’re facing. Thank you for your feedback, and we truly hope to have the opportunity to make things right for you.

Response from YouthgenomMay 14, 2025

Hola, Irene. Lamentamos mucho que tu experiencia con nuestro programa haya sido tan decepcionante. Lamentamos profundamente no haber cumplido con tus expectativas, especialmente cuando te uniste a nosotros con la esperanza de recibir apoyo real en tu camino hacia la salud. Nuestro objetivo siempre es brindar orientación personalizada y profesional, y nos entristece saber que las respuestas de nuestros asesores te parecieron genéricas o poco útiles. Queremos asegurarte que cada consulta es revisada por un profesional certificado, y aunque hacemos todo lo posible por responder a todas lo más rápido posible, entendemos que, en tu caso, las respuestas no reflejaron la atención personalizada que buscabas. En cuanto a tus inquietudes sobre el sistema de suscripción y la comunicación, reconocemos que siempre hay margen de mejora, y tus comentarios se transmitirán a los equipos correspondientes para su revisión. Te pedimos disculpas sinceramente por la confusión y la frustración que esto te haya causado. Si desea que revisemos su caso o cree que podemos ayudarle en algo más, no dude en contactarnos de nuevo a [email protected] y mencionar a Robert, de nuestro Equipo de Éxito del Cliente. Estaremos encantados de ayudarle en todo lo que podamos. Gracias de nuevo por compartir su experiencia.

Response from YouthgenomMay 9, 2025

Hello, Michelle! We are truly sorry to hear that you’ve encountered difficulties with canceling your plan or terminating your account. We completely understand your frustration, and we sincerely apologize for any inconvenience caused. To clarify, cancellations are possible at any time through your account settings, and we strive to make the process as easy as possible. We also offer direct support through [email protected], and we’re here to help resolve any issues you may face. If you haven’t been able to reach us, we truly apologize for that and would appreciate the opportunity to assist you directly. If you'd like to resolve this, please feel free to reach out to us via email or reply here on Trustpilot, and mention Robert from our Customer Success Team. We are committed to making things right for you. Thank you for your feedback, and we hope to assist you further.

Response from YouthgenomApr 29, 2025

Hello Jo, We’re really sorry to hear about your experience, and we completely understand your frustration. The premium weight loss features are offered optionally to those who want to enhance their experience, but we never want our users to feel pressured or misled. Our basic program provides a personalized meal plan that is designed to help you achieve your health goals, and it works effectively on its own. We apologize if our communication gave the wrong impression. We strive to be as clear and transparent as possible about our pricing and services, and we deeply regret that this was not the experience you had. Unfortunately, we haven’t been able to identify your profile based on the information in your review. We’ve requested your contact info here on Trustpilot, or alternatively, you can reach out to us at [email protected] and mention Robert — we’ll make sure to assist you promptly. We’re here to support you, and we appreciate your patience.

Response from YouthgenomApr 29, 2025

Hello Sophie, We’re truly sorry to hear about your frustration and understand how you might feel misled. Our main program provides personalized meal plans that are designed to help with your health goals. However, additional services like the personal consultant, shopping list, and other features are offered optionally to enhance the experience for those who want more support. We completely understand that it may have seemed overwhelming, and we apologize for any confusion this caused. Please know that we are committed to improving communication and ensuring transparency. We've reached out in email to fruther clarify and ensure we make this right.

Response from YouthgenomApr 28, 2025

Ciao Vita, Ci dispiace molto per la tua esperienza e per la frustrazione che hai riscontrato. Il programma base offre un piano alimentare personalizzato e, sebbene offriamo servizi opzionali aggiuntivi per chi necessita di maggiore supporto, comprendiamo come questo possa risultare poco chiaro se non viene spiegato in modo chiaro. Ci scusiamo inoltre sinceramente se non hai ricevuto risposta alle tue email: non è questo il livello di supporto che intendiamo fornire. Purtroppo, non siamo stati in grado di identificare il tuo profilo in base alla tua recensione. Per risolvere il problema, rispondi alla nostra richiesta di informazioni di contatto qui su Trustpilot o contattaci direttamente all'indirizzo [email protected] e menziona Robert: ci assicureremo che il tuo caso venga esaminato con priorità.

Response from YouthgenomApr 28, 2025

Hello, Thank you for sharing your experience, and we’re truly sorry for the frustration and confusion caused along the way. We completely understand how unexpected charges and unclear processes can be upsetting, especially when you're trying to focus on your health. We’re glad to hear that after communicating with our team, the situation has been resolved and both of your purchases have been refunded. That said, we sincerely apologize for the initial confusion with how certain features (like the shopping list or future subscription terms) were presented — we are actively working to improve clarity and user experience. If there’s anything else we can assist you with, please don’t hesitate to reach out to us again at [email protected] and mention Robert — I’ll personally make sure your request is handled with care. Wishing you all the best on your health journey, and thank you again for your patience. 💚

Response from YouthgenomApr 28, 2025

Hello JB, We’re truly sorry to hear about your experience and the frustration it caused. Our goal is to offer a flexible, personalized program where users can build their own plan based on their needs — including optional services like nutritional insights, grocery lists, or personal coaching. However, we completely understand how it can feel misleading if that wasn’t clearly communicated upfront. We take this feedback seriously and are always working to improve transparency and the user experience. Unfortunately, we haven't been able to identify your profile based on the information provided. To assist you further and properly review your case, please respond to our contact information request here on Trustpilot, or reach out directly to us at [email protected] and mention Robert. We’d truly appreciate the chance to make this right.