Peter B.
I urge people not to use this company
I urge people not to use this company. I purchased platinum category 1 tickets for Real Madrid V Mallorca. This tickets I paid for were over £200 each. Paid for them in November for a game on the 3rd Jan 2024. I was meant to get the tickets emailed by QR code before the game. I flew with my family from Glasgow on the 2nd. I was promised the tickets by 12 on the day of kick off 19.35 kick off. I messaged continuously from 12 till 2 being told they had a problem with the supplier. I was offered a refund…. What good was that to me! At 2 I went to the stadium and stood in the line as I was going to purchase tickets as I had ran out of hope I’d get my tickets. At 5… yes 2 hours before kick off and 3 hours into the wait I received a phone call from a man saying I had to meet him to get my tickets. I made my way to a meeting point. Eventually someone turned up and handed me an envelope with 3 tickets for the game. I opened them and to my surprise they were for the top level of the stadium Not near where I had paid for. I was asked to return the tickets back to this location after the match. I refused point blank to return the tickets until I received a credit back. I was called numerous times by people in Madrid asking me to return the tickets. I still refused. Later that night I received a credit for 185…. Not anywhere near the value I’d expect as I had the furthest away seats possible. After which they completely blanked my messages/emails for a further credit. I believe they sold my original allocated tickets to the highest bidder as by the time the game came around they were much more expensive than I had paid. In my opinion why let the customer choose a location in the stadium if you can’t guarantee you have the tickets to sell ! Feel completely cheated at the whole experience.