Vanessa P.
Bot customer service
I’ve always given 5 stars as I’ve beeb a customer for years. However, my shipment was lost and your bot customer service was extremely unhelpful. And it told me it would send a replacement shipment that I never received.
Response from Your TeaNov 8, 2017
Hi Vanessa - so sorry that you had issues with your order. Prior to your purchase you confirmed with us that orders were sent by USPS, which you indicated wouldn't work for you as you couldn't receive shipments via FedEx or USPS at your current address. As a result when you placed your order it was returned to the USPS depot and was awaiting your collection. Your live chat on the website with our customer service representative (Rose) while you were on hold with USPS is the only record we can find of problems with your order - if you still need help please email us at [email protected] and we will do our very best to make this right for you.



