Your TeaReviews of yourtea.com

Just randomly receiving spam mails from this company.

Package never arrived. Requested the full amount of money back or a new package sent. They kept 25.5% of the money and never returned it. They also never initiated sending a new package. I have been a long-term customer and enjoyed the tea a lot in the past! Biggest disappointment.

I received a confirmation email with my correct address. Now I’ve learned it was sent to the wrong address. This is absolutely ridiculous. When I checked out I used Apple Pay, then the site asked for the shipping address, I entered the CORRECT address and checked the box saying that the address was the correct one. Immediately after clicking the submit button I saw that it was going to be sent to an incorrect address. I emailed immediately (within 5 minutes MAX) and yet this mistake was still not resolved. This has been the single worst experience I’ve ever had with a business or with a customer service department. How does this business run this way? I was waiting for this last element to add to christmas present... now it won’t arrive in time at all.

You really think your tea can cause weight loss or cure menstrual cramps. What a joke. I tried the tiny tea and the only thing it does is give you a caffeine fix which enables you to exercise more. But at around 40 euro a packet you can just have any black tea which will do exactly the same. Overpriced rubbish!

I'm incredibly unsatisfied with your tea's service. I have spent hundreds of dollars on your tea, and when I decide to try something new, when it's delivered it comes with a note saying that it contains gluten. I'm gluten intolerant. I can't have gluten and this warning was nowhere to be found on the website. When I used the feedback form on the website asking for a refund/exchange 3 months ago, nothing happened. No one has tried to contact me to fix this. The $60 I spent on trying this new tea was completely wasted

Let me start off by saying that I LOVE YOUR TEA and it breaks my heart to write this review. I recently bought their 28 day pack with inulin. I got my tea pack but the inulin is shipping from MORACCO. I ordered on Jan 15 and its now Feb 15. I have been in contact with their customer service and they were unhelpful. They kept telling me to look at the tracking number (which did not say anything about the package until today-where it finally reached France). NOW, they are telling me to CALL THE FRENCH POSTAL SERVICE to find out where my package is. NO Yourtea I will not be spending more money calling INTERNATIONAL. You guys should be doing that since you did not DISCLOSE that info on your website. Otherwise, I would've ordered my inulin from Amazon for half the price. I asked for a refund since its been over a month. They completely ignore the request-as if I didn't even write it. I've been with you guys since 2013. You just lost a loyal customer.

The booklet in the MAN tea box is aimed at women - no pictures of men (or a man) anywhere in the booklet - just women. Why??? The box is labelled "The Man Box" so the booklet should be aimed at MEN. Your marketing people have totally missed the mark. This was given to us as a present - we won't be buying any for our male friends - it's too offensive.

My order took almost two weeks to ship, communication with customer service was awful, and upon arrival the travel mug I ordered leaked profusely and wouldn’t hold heat.