RJ C.
Terrible Customer Support
I ordered five sets of custom sleeves and a custom playmat on January 9th, 2025. After about a month of waiting, I decided to contact their customer service, which I quickly realized that was a mistake because they kept lying about the production time of my order. My friend experienced the same thing, but they never responded to him right away. I had to email them in order for my friend's questions to be answered because they kept telling him his order was delivered even though he never got his shipping confirmation. Every time I asked about my order, they kept saying it was delayed by 2-3 weeks. Don't ever trust their customer service because they will keep lying to you over and over again. After 2 months of waiting, I told them to cancel and refund my order, and here is the stupid part: They actually refunded my previous order from June of 2024, which I already received. I had to tell them to fix their mistake. As of now, I am still waiting for my refund after they told me it would take 5-7 business days to receive it in my account. This company was better in the beginning until the customer service person named Oliver left and Alexandra took over and drove this company into the ground.