Your PlaymatReviews of yourplaymat.com

This company is a scam. I order some custom sleeves in July and the days went by after the order and they never updated the information about them sending the product so about 3 weeks after not hearing anything i sent them a message about the order where they answered with auto answer about being sorry about the delay and so on so I just kept waiting hoping for the best. About two and a half weeks after that i still had not heard anything so I wrote again where they said that I can get a refund or wait some more so I waited and now there have been another 3 weeks and still nothing. I have asked them for the money back and hope they atleast give that but during this whole process they have not written me anything about the order more then answer my emails and never talked about any kind of compensation so that is why I think this company is a scam and no one should buy anything from them.

There was no active communication to me, the customer. There was no proof that was sent. When I reached out to support I was given some boiler plate response as to why my order was late. The order took 20 business days to receive my order when they promise no longer than 15 business days. When I did receive my product, it was the wrong image on my mat. I cannot trust this company with my business and you shouldn't with yours. The star is in the hope I will receive my refund promptly.

Insanely long production time. Ordered custom box, was supposed to be delivered within a couple weeks. 3 weeks went by, no box, no explanation... tried contacting them a dozen different ways no response until finally I got one person on Facebook Messenger. Was told there's a manufacturing delay related to sourcing materials. Waited another week or two. Was told it would be another 3-4 weeks. 3 more weeks went by. Was told that this estimate was no longer valid. They keep offering refunds... but what I want is my box. They should give it for free for all this absurd hassle.

I order two mats over two months ago, still no mats. About two weeks ago after having to reach out to them I was told not sure of the delay, but must be a manufacturing delay and they’ll get back to me with an update. Now about two weeks later, emailed back and still haven’t heard anything back. Bottom line, DO NOT ORDER from here unless you don’t mind waiting 3-4 months.

I placed an order for a playmat, a deck box, and sleeves. While the playmat arrived, the other items did not. After contacting the company regarding the missing products, I received a response acknowledging that the issue was their fault. However, I have not received a refund, and they are no longer responding to my messages.

I got my package after almost a month. And it’s the wrong size, dose not fit on my desk and the image is warped because of the size change.

Placed an order for a custom mat. The website says to allow 2-10 business days for processing before shipping. After 2 weeks my order hadn't shipped, so I reach out to support and get no response. I reach out again several days later, no response. I also reached out to support when I initially placed my order as well, and never got a response. I finally just cancel my order so I can get my money back, and that's when support is conveniently able to respond, telling me that they can't cancel the order...

I ordered 2 sets of sleeves in separate transactions. On both sets I unchecked the box for allowing marketing communications. I received emails for both orders with the exact same wording, made to seem like it was an employee concerned with the quality of the uploaded art and offering a "fixed" design for only half of the price it would have been if selected at purchase. The changes were minimal on the first and non-existant on the second. When I told them off in my response for ignoring my choice not to be contacted with marketing emails and trying to get me to pay more money for what is very obviously some garbage filter it runs through automatically, I was asked to keep communications "respectful." As if these emails are respectful of my choices, time or intelligence. Further more, the shipping times listed on their site are a lie. 4-7 days for processing and delivery in 10-15 will not happen. I've attempted to communicate with them both via email and the on site chat to ask about the status of my order and was ignored each time. I will be filing a dispute to try and get a refund. I suggest you don't trust this company.