YourGreenHousesReviews of yourgreenhouses.com

bruno sent me an email saying to finish my order ...I did it again and saw that I had two orders pending. I emailed every place I saw and told the email site to delete one of my orders. It seems to be deleted now and all is ok. So why did I get an email implying that my order was not complete when it was all done and good? IF this is an auto email , then delete it off your site. My card is supposed to be credited back so all is good now. I hope I get the greenhouse sooner than later .. Ken

I ordered a Norwood greenhouse on Feb 24th. They said it would arrive March. Then they email and said it was pushed back to late April. It's late April and I still haven't received anything. I emailed asking for specific tracking information and all I got was an email asking if I wanted to purchase their professional assembly service. No updates or details on my order. I tried calling and no one picked up. I'm getting worried this is a scam. Update 1: I received a call and an email from their customer service 1 day after leaving them a message. They apologized for the delay and provided details of where the greenhouse was in the shipping process. They were very responsive. Hopefully, the greenhouse arrives when they said it will. I'll update this post at the end of May. Update 2: Received the Norwood greenhouse on 06/03. There were 4 windows broken when it arrived. I called the shipping company and they said they would send out replacements. The shipment was one huge 20 ft pallet. The shipping guy only had a pallet mover and not a forklift. We ended up having to take each piece off the truck by hand. It took 5 adults about an hour and half. I'm not sure if there are any pieces missing. I'll update once I assemble.

Cannot reach customer service by phone and they do not answer email requests on shipping status.

I had a bit of a conflict with customer service initially but we got it worked out and I am happy with the outcome. I understand the company is growing fast and there will always be some obstacles. They can be worked through with communication as with any business.

Instructions were almost of no use. Parts were not clearly labeled. I have extra parts that I believe were not labeled. What I like is the super sturdy frame. What I wish you had is a water capture/rain gutter system to add to the greenhouse.