YourGreenHouses is a premium greenhouse manufacturer that has been serving growers across the United States and worldwide since 2009. Our greenhouses are produced in Europe and ship directly to your door with free nationwide delivery across all 50 states.We offer three main product lines to suit every space and growing goal. Our polycarbonate range covers compact backyard structures through to large commercial setups. Our Nordwood line combines slow-grown Nordic spruce with tempered glass for customers who want a premium garden room aesthetic. Our Scandiglas range offers high-performance tempered glass structures available in multiple configurations including standard, Accoya, Pyramid, Lean-To, and T-Shape Orangerie.Every greenhouse we sell comes with a manufacturer warranty that varies by model and product line, designed to give you long-term confidence in your purchase. Our support team is available from the moment you place your order through to assembly and beyond.We have served hundreds of thousands of customers across multiple continents over 15 years of manufacturing. Every review we receive helps us improve and serve our customers better. If you have had an experience with us, we want to hear it.
YourGreenHouses (yourgreenhouses.com) has 354 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Also known as
yourgreenhouses.com
Website
yourgreenhouses.com
Category
Fruits & Vegetables
Location
Jacksonville, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 72% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I ordered my greenhouse on 2/27/26 was told it would arrive in April. Emails saying greenhouse was ready for delivery but it never showed. Emails showing shipped never showed. Contacted company they said the greenhouse is made in Europe and was delayed shipping due to middle east conflict. Told it would arrive in June. Never arrived. Finally told that it hadn't been made yet. I asked for a refund and to cancel my order and still have not received my money back. It's been 3 weeks fighting to get my full refund. 4th phone call after being told I was refunded I was finally told the manager hadn't processed the total refund only a partial.
Response from YourGreenHousesJul 31, 2026
Hello Julie,
Being told a refund was complete when only part had been processed is unacceptable, and four calls to establish that is worse.
A member of our team has contacted you directly to resolve it properly, with one named person handling it through to completion rather than a different voice each time.
We're sorry this is how it went. It isn't the standard we hold ourselves to.
YourGreenHouses Customer Support
KP
Kilo P.
Scammers
I ordered a greenhouse back in March of 2026, it is now July of 2026 and we still have not received a greenhouse. Reading other reviews it looks we will never get it. These people are disgusting scammers with no intent on delivering anything. Run as far away as you can from this company. They are scumbags.
8/5/26: Requested a refund, was told I would get it that day.
8/20/26: Still no refund.
9/10/26: Still no refund.
Response from YourGreenHousesJul 31, 2026
Hello,
We understand why you'd think that after four months of waiting.
We build these ourselves in the Baltics, and the shipping from there has been much slower than it should have been. We've been moving stock into our US warehouses so that customers aren't waiting on ocean freight, but that's come too late to help you.
Someone from our team has been in touch about where your order stands. If you haven't heard from them, please let us know.
YourGreenHouses Customer Support
JH
Joseph H.
NO GREENHOUSE DELIVERED
Paid for the Greenhouse at the start of March 2026 and nothing but promises and no one answers their phones!!!! Very Disappointed
Response from YourGreenHousesJul 31, 2026
Hello Joseph,
You ordered in March and you still don't have a greenhouse. Apologies aside, here's what we're doing about it.
We now hold stock in our US warehouses, which means orders like yours can be fulfilled domestically instead of waiting on shipping from Europe. Our team has been working through affected orders and getting them re-placed so they ship in weeks rather than months.
We'll be reaching out to you directly to do that with your order.
YourGreenHouses Customer Support
WR
William R.
90 days and still no greenhouse!
90 days and still no greenhouse!
Response from YourGreenHousesJul 31, 2026
Hello William,
We're sorry your order has taken this long.
We're now fulfilling delayed orders from our US warehouses instead of waiting on European shipping, which cuts the timeline from months to weeks. Our team is arranging this for affected customers and will be in touch with you directly.
If you'd prefer a different resolution, tell him and he'll take care of it.
We appreciate you giving us the chance to put this right.
YourGreenHouses Customer Support
EG
Erika G G.
Ordered in February and still not arrived
I ordered a greenhouse in February and it is now July and I am still getting strung along with confounding emails about the status of my order. I was told it was in the US and awaiting pickup and was even sent an FedEx tracking number that still says ‘awaiting package’ and then this morning told that it is still in Europe awaiting pickup. They have offered partial refunds and honestly this is feeling more and more like a scam. They took a whole bunch of people’s money to float them through and now aren’t able to actually follow through with fulfillment. Customer service is not proactive, I have to reach out consistently to get any information. They won’t answer my specific questions and use vague excuses they call ‘transparent’ to explain why the order is so delayed. I spent a bunch of money putting in a footer for the specific greenhouse I ordered so I have not canceled my order yet because I keep hoping they will eventually follow through - although I will have steep concerns about quality at this point. I would not order from this company as it has been nothing but lies, false advertising about delivery expectations, and hassle. My next steps will be filing a formal complaint against the company with the Florida Attorney General and BBB.
Response from YourGreenHousesJul 31, 2026
Hello Erika,
You were given conflicting information about where your order was, and a tracking number that hadn't yet moved. That's a genuine failure in how we communicate, and we're sorry.
We've since changed how tracking is issued so numbers only go out once a shipment is physically collected, and we've moved to a new logistics partner in the US to shorten these timelines. That doesn't undo your experience, but it does mean the specific problem you hit shouldn't happen again.
Our team has contacted you directly with a clear position on your order. We'd rather earn your confidence back than talk you out of your review.
YourGreenHouses Customer Support
KS
Kim S.
Ordered the greenhouse on March 11th
Ordered the greenhouse on March 11th, 2026 and began making monthly payments of $283.82 on April 12th. We have now paid $1135 on a greenhouse we haven't received and have no idea when we will. Estimated delivery was 4/20/26. We ordered it early for this year's planting season, prepared and excavated our land in preparation for it, removed all of our raised beds from prior years. On March 17th, we received communication from Bruno that they were preparing our order, components being confirmed, and delivery planning was underway. On 4/22 a message saying that our shipment was affected by an oil leakage during transit, which caused a delay, because of this they are shipping it via air freight directly from their factory and we can expext delivery within a Maximum of 2 to 3 weeks. On April 28th, we received another message that our greenhouse delivery is approaching and once the unit leaves their factory we will get a tracking number. On May 5th, another message that our order is still in progress. On May 13th,which was 3 weeks later, I asked again about delivery. They returned my message on 5/13 and the shipment that was scheduled to go through the Port of Antwerp had disruptions at the port that affected cargo, which resulted in unexpected delays. To avoid further delays, our order was now upgraded to air freight directly from the factory. I was told on 4/22 that being updated to air freight had already happened. On 6/11, after still not hearing anything I inquired again about updates. On 6/12, I heard back and they confirmed that our greenhouse is ready to ship! A shipping label has already been generated and FedEx was going to be picking up the unit. They will send us a separate email with the tracking info, which will include a more accurate delivery estimate. On 6/12 we received an email with our FedEx tracking number. On 6/23, another message that it is ready to ship and just waiting for FedEx to pick it up. Today (7/19), it is still showing that FedEx still hasn't even received the package. Looking up FedEx air freight pickups it says the following: priority freight typically takes 1-3 business days, economy freight typically 5 businesses days and deferred freight which is for shipments that can be delivered later. I sent an email on 7/17 to cancel my order and get my money refunded. Today, I received an email that they will refund my money in 5-7 days. I hope that happens.I do not suggest that anyone order from this company. I do not think they are working on good faith and they appear to be dishonest. They have been stringing us on for months. We work hard for our money and most message from them were prompted my inquiries. Kim Steffensmeier
Response from YourGreenHousesJul 21, 2026
Hello Kim,
Thank you for laying this out in detail. Reading it back, you were told in April that your order was being moved to air freight, and then told the same thing again in May. That was our error, and we understand how it reads.
The shipping label generated on 12 June with no collection since is also on us. A tracking number should mean a shipment is moving, and yours wasn't.
Your refund has been processed. If it hasn't reached your account within the timeframe you were given, please contact us and we'll deal with it immediately.
We're not going to ask you to change this review. You waited four months, paid $1,135 toward something that never arrived, and our communication was worse than the delay itself. We're sorry.
RC
Rebecca C.
Unfulfilled Order DO NOT ORDER
Do NOT order from this company- they do not fulfil orders. I ordered a greenhouse in December and paid in full with the estimated shipping in March. That was then continuously delayed with little to no communication, unless prompted by myself, from YourGreenhouses. It is not mid-July and the greenhouse I ordered over six months ago has been sitting in Kansas for over a month with FedEx, with no forseeable shipping in the future. Total scam.
Response from YourGreenHousesJul 19, 2026
Hi Rebecca, we're sorry, six months and a shipment sitting without movement is not acceptable. Your greenhouse is in the US and awaiting carrier pickup. Our team will contact you directly with the real status and a full refund if you'd rather not wait any longer.
TO
Tom
Where is my order?
I placed my order in March 2026 with a stated lead time of 8-10 weeks. After multiple tries to get a definitive answer, I still have no idea when my greenhouse will arrive. It’s now the middle of July and I wonder if I have been scammed.
Response from YourGreenHousesJul 19, 2026
Hi Tom, we're sorry for the long wait and for not giving you a clear answer. Our team will contact you directly to confirm your order details and give you the real status, along with a full refund if you'd prefer not to wait.
