Travel Cat | Your Cat BackpackReviews of yourcatbackpack.com

I cant speak for the quality of the product but i can speak about customer service. They do not offer refunds, only exchanges. I contacted them for fit questions and was assired the mini fatcat backpack would fit a 10-15 pound cat. My 11 pounder would have to be stuffed in it. When i contacted them, i was informed credit only. But i had a 10% off coupon the first time around. The day after i placed the second order (which i had to bc what was i going to do with the store credit?) it cost me $30 more than the credit AND i got a 10% off coupon measage, TWICE after the fact. Informed by customer service that they want to help. Told they’ll offer me a %10 credit on my next purchase (which will never happen because im done with them) and they cannot retroactively apply credit. IN WHAT WORLD IS THIS POSSIBLE? Also i went and looked for my review and like someone else mentioned they only post their 5 star reviews and not the bad ones. Do not deal with this company

Had the big cat backpack (>$200) that lasted for less than a year due to the seams coming apart. After emailing them back and forth they said it was b/c the cat was attached to the leash but this was not the case (my cats don't wear the leash when in their backpacks). I have another backpack (off amazon) that I have had for twice as long with the same cats and it has held up great! DO NOT BUY FROM THEM! Terrible product quality and they don't stand by their warranty.

They hide negative reviews They use a service called Judge.me where I can see that my review SHOULD have gone through. Even after emailing with them back and forth with them saying "we'll do our best to make things right!", they continued to hide it.

Ordered a back ordered 150$ backpack. Waited 3 months to get it. Well fedex delivered the backpack to the wrong house and I know because they took a pic of the wrong porch. Called fedex they said they can't do anything and to get ahold of the shipper to file a claim. Its been 3 weeks I've messaged them multiple times to get it resolved. There not answering me so I guess I'm screwed out of 150$ I wouldn't recommend anybody ordering from this place there a scam.

This is a horrible company. They advertise returns are accepted within 10 days but then you find out only for store credit. Well I already have bought what they sell and I do not like it. DO NOT BUT FORM THEM!!!!!

They never seem to answer any questions. I atleast wrote to them 4 times. Not even once i got a reply. The same backpacks are sold on aliexpress for 1/3 the price.

I purchased several cat harnesses after reading lots of reviews, but when they came and we tried them on it wasn't a good fit. I went to make a return and get my money back only to find out this company doesn't offer true returns, only store credit. Not to mention I accidently ordered two sets of their cat beds. So now I'm stuck with hundreds of dollars of store credit that I don't know if I'll be using. It's absolutely ridiculous.

I'm so surprised to see the reviews saying they haven't had great customer service with the Travel Cat / Your Backpack Team because I have had truly nothing less than extraordinary experiences! They are always super quick to respond and so kind and helpful. My girls (@twintorties) absolutely adore their travel cat fat cat backpack. We take adventures in it all summer long and they play in it when we're staying in and hanging out at home. It's been such a great way to travel with them as well as bring them safely to any appointments or veterinarian visits we have. The quality is superb and we really really love it! Not only are we a huge fan of the backpack and the customer service, but Travel Cat often offers these incredible virtual "hang out" sessions where people who have adventure cats, have cats that aspire to be adventure cats, or even just people who like to talk to pet people in general, can attend. They're so much fun and we have learned SO much through attending these! Travel Cat by no means has to offer such events, as their products truly speak for themselves, but these have introduced us to so many new pet parent friends and have really brought us into a whole new cat community that we are so so grateful for! I HIGHLY recommend following Travel Cat on their socials if you aren't already, as this is such a great way to find out about these, and definitely recommend attending. Everyone is always soooo helpful and kind and it really has empowered me to be a better kitty mama! <3