l J.
I recently signed up for this service…
Updated review. I have not used the site yet, but I now have access to the site. The company made a minor mistake, but corrected the issue. I hope my Hesi score goes up to over a 1000 like other students have stated in their reviews.
Response from Your Best GradeOct 16, 2025
Dear Alyssa Johnson, A few days ago, you signed up for our program, and within five minutes, we sent your login credentials and welcome email. Unfortunately, you made a small typo in the email you entered when signing up, and because the email address didn’t bounce, we had no way of knowing there was an issue. On October 14, you reached out to us, and within 24 hours (as guaranteed on our site), we replied, corrected your typo, and resent your login information. You also contacted us via Facebook, and our support team responded within just two minutes — the issue was fully resolved within 10 minutes of that message. To clarify, this wasn’t a company error, but a typo during sign-up that we resolved immediately once brought to our attention. We also offered you a full refund. Given this timeline, we were surprised to see a 1-star review — later updated to 3 stars — describing this as a scam, and later as a mistake on our part. While we respect every customer’s right to share their experience, we want to ensure the facts are clear for future students reading reviews: your login issue was caused by a typo, and once we were made aware, it was fixed quickly and thoroughly. We’re glad you now have full access to your account, and we genuinely hope you have a great experience using the program. We’re here to support you as you work toward that 900+ HESI score (which we guarantee through our success program). Warm regards, Claire Corter