Your Best GradeReviews of yourbestgrade.com

Response from Your Best GradeJun 29, 2021

We would like to know more about your specific situation (I was unable to find your order information based on the info provided), but, in general, yes, we do require students to "actively use the program", because the program only works if you do the work... (That said, if you requested a refund within 7 days of signing up, you should have received a full refund per our refund guarantee.) As stated on our sales page at www.yourbestgrade.com/hesi/letter: "If you actively use the program and it’s material, yet fail your HESI Exit Exam (for up to 6 months after your initial purchase) we'll give you back every penny you paid. Actively using the program doesn’t mean you have to take all practice exams, however, it does mean you have to take more than just 1 or 2 practice tests. You actually have to spend time and use the practice because the program only works if you do the work! In addition, if you sign up and just don’t like what you see, there’s a 7 days no strings attached refund guarantee as well. That is on top of our 6 months full success guarantee (pass the HESI Exit or your money back)."

Response from Your Best GradeApr 21, 2021

Hi Hannah, Thank you for your review. I'm very sorry to hear you feel this way. I reviewed your account to see what may have happened, and I noticed that (from the more than 3,300 practice questions we offer), thus far, you only completed 238 practice questions. In specific, I noticed you took the same 2 Med Surg practice tests 8 times and the same 2 Pharmacology practice tests 9 times. I'm so sorry if you thought these questions would be on your exam, identically, word for word. They are not (if truly identical questions would appear on your exam, then signing up for our program would simply allow nursing students to cheat on their exam, and hence we'd be compromising the nursing school process). We discourage students from memorizing our questions word for word and instead recommend students to focus on understanding our rationales. For example, when you retake a practice test, you should know all the answers because you truly understand the rationales... NOT because you simply remember the answer of question 1 was B, etc... (One way of challenging yourself to do this is to block the answer choices with your hand, only read the test question, and see if you can answer it - and give a rationale - without even looking at the A B C D choices.) You write that, in addition to memorizing the questions, you also focused on understanding the rationales, which is a good thing. I'm not sure if you're aware, but we have a LOT more Med Surg and Pharmacology practice questions if you access these subjects through our Test Creator. For example, we currently have 813 RN Med Surg practice questions in total, but you only completed 110 Med Surg practice questions (less than 14%). If you had completed more Med Surg practice questions, I do not doubt that at least some of the Med Surg questions on your exam would have been similar (although none would have been word by word identical). Similarly, you only completed 26% of our Pharmacology practice questions. Because the official 55 question HESI Specialty Subject exam changes questions all the time, the more questions you use to practice, the more prepared you'll be. It seems you may not have been aware of our Test Creator; hence I would invite you to check it out. I think you may find the additional practice beneficial. You also mentioned the Fundamentals exam, but I noticed on your profile that, thus far, you only completed 2 Med Surg and 2 Pharmacology 55 question practice tests, and it seems you didn't take any Fundamentals practice tests yet? Please note that we would never pay for reviews, nor create our own. All the reviews you see here and on our Facebook page, including yours, are authentic, good or bad. I understand having to retake a course and falling behind five months from graduation is a terrible experience, and please note we would love to help you succeed. I do not doubt that completing more practice questions on the subjects of your exams will help you. Also, please don't worry about wasting $100. If you fail your HESI, as you have, you can get a full refund if you no longer want to use the program. Just contact [email protected] It's part of our unique HESI success guarantee: we guarantee you'll pass the HESI or your money back. Again, I'm so sorry to hear that you spent time taking some of our practice questions but still failed your exams. We would love to help you access many more practice questions on your exam subjects through our Test Creator or offer you a full refund.

Response from Your Best GradeApr 21, 2021

I'm very sorry to hear the program did not help you. Please know that if you actively used the program (i.e. took more than just 1 or 2 practice tests) and failed your HESI Exit, we offer a full refund under our Success Guarantee. Just send an email to [email protected] to request it.