Kelly
Service manual for 2010 Mercedes GL450
I bought the service manual for a 2010 Mercedes GL450. It has been a great car, but I was planning on doing a complete overhaul of the air conditioning system, replacing everything and returning it to new condition after the compressor had a major problem. This manual was the most useless manual I have ever seen for any vehicle... The manual had virtually no information on what needed to be done to remove the compressor, condenser, Receiver-Dryer, thermostatic expansion valve... It didn't even tell you where they were located! Much less give any information about how to replace them! The first Mercedes I ever bought was a 1992 Mercedes 400E, and the factory service manual was 2 CD's that had very limited information about anything in that car... I was so angry about spending over $200 for that pile of junk manual! I am revising my review of this manual because the authors have refunded me the cost of the manual. I didn't do a complete read of the manual since I bought it for only one job. I don't actually have an honest opinion of the entire manual, because I was merely looking for information on a complete overhaul of the air conditioning system. Since I have owned this vehicle for over 10 years and I do all the repair and maintenance work myself, I am very familiar with most of the vehicle. :-) And the fact that they refunded me the money was an unexpected surprise, and I have to give them kudos for doing that! Mercedes vehicles are sometimes very difficult to work on, and jobs that are simple on many other vehicles are much more complex when being performed on a Mercedes... So I would recommend this companies manuals for most people going forward... If you buy a manual from them and have a question, I think they will do their best to get you an answer. And that is unusual these days...
Response from YOUCANICOct 4, 2024
Thank you for your feedback. We're sorry to hear the manual didn’t meet your expectations. It wasn’t necessary to leave a negative review—had you contacted us directly, we would have been happy to assist and offer a refund. We've located your order and have processed a refund since the manual wasn’t helpful for your specific needs. The information in the manual comes directly from the manufacturer, and while many of our customers find it useful, we understand that some manuals are more detailed than others. In the future, if a manual doesn't offer what you’re looking for, please feel free to reach out. We always refund purchases if you're not 100% satisfied, and we're here to help you find the right solution. At YOUCANIC, our goal is to make sure you're able to be the mechanic, and we’re committed to helping you achieve that. Thank you again for your feedback.



