Yorkville's Gift BasketsReviews of yorkvilles.com

Yorkvilles.com is a scam. Spent a substantial amount on what was supposed to be a luxury gift basket for a corporate gift. I was appalled at the items received and embarrassed. The company hid behind their substitution policy (although when ordering on the site -- the basket showed as 'in stock'). Items received were completely different than advertised -- looked like junk I could find at my local Dollar Store. The 'Teak' cutting board delivered was cheap pine, and the oven safe crockery for brie was a chipped ceramic plate not even microwave safe. Customer Service was dismal - a zero would be an appropriate rating.

I wish I could give a 0 rating! This company didn't deliver an item I ordered (for a friend who was going through a difficult time). I had to contact THEM in order to find a new delivery time, which they said I would have to pay for (even though they never contacted the recipient to determine an appropriate delivery window, nor did they try to leave it with the super/office of the apartment complex WHICH THEY COULD HAVE DONE). They ultimately said the item (which was a potted evergreen tree) was perishable and therefore not refundable, even though a) on their website it says it will last FOR FORTY YEARS and b) they said in their initial email that it is fine to be delivered at a future date. NEVER order from these scammers. I went with an actual florist (after wasting 80 bucks with these jerks) and all went smoothly. They call themselves "Yorkville's" (and, btw it seems like "Hazelton's" and "Bloom" are the same company, as their websites are nearly identical) to make it seem like they're a small local business, but they're obviously a large-scale company based in Scarborough. I should have done a little more research. Lesson learned - always go with a small local florist. Better products, better customer service, and supporting local small business.

Total waste of time. Says they deliver to Buenos Aires. Got through the customization of the product. Entered address, tried to proceed, doesn't work. Wasted 20 minutes on a site that doesn't work.

DO NOT USE THIS COMPANY, they are liars and cheats and will cheap out and use their substitution policy as a scapegoat for their deception. We sent out 8 executive gifts and what they received was horrendous compared to the photos, and I am embarrassed that we sent these to people. The real vs the photo is night and day and the substitutions was appalling, like they went to dollar general and created a basket.

They delivered rotten/wilted roses for my 101 year old, WWII vet, father. They refused to accept responsibility and, even with photo proof are calling my father a liar - refusing to do the easy thing and simply replace the flowers.

DO NOT ORDER FROM HERE!! DO NOT ORDER FROM HERE!! They are a scam and we lost around $450 with them. Our delivery was supposed to come 1 month ago and it didn't arrive. Call them- voice message, Email - no response. I chat with the customer service rep and asked for a refund since they don't even know when my product is going to arrive, they say no refund even it is their fault. So I checked their T&C and it does say no entitlement to refund whatsoever. So I asked them to give me the ETA on this product, and the answer was "we don't know". Hence, this might take another month or maybe will never arrive. This company DOES NOT CARE ABOUT THE CUSTOMERS SO DONT WASTE YOUR MONEY AND ENERGY HERE.