YGwigsReviews of ygwigs.com

Ordered $400 worth of YG wigs hair on Feb 2nd, 2026. It is now Feb 25, 2026 and still has not shipped. I missed my hair appointment and no updates from the company. Stolen money.

Horrible customer service this time around. Ordered a wig 1/21 that was supposed to be eligible for store pickup in 3-5 business days. Was emailed on 1/26 that they expect it will ship in a few days due to a delay. I gave it some time because I needed the wig before 2/23 for filming a series. Nothing. Their email encouraged me to reach out if I have concerns or need the wig urgently. Emailed them 2/10 and got no response. Emailed them several times on 2/12 as I could see where this was going. It took me dming them on Instagram for them to email me back. I’ve been communicating with them now every night (it’s been 4 days) attempting to get a full refund because I now have to rush order from somewhere else after spending $400+ with them on this order. I’m extremely disrespected that they are trying to offer me a “$45-65 credit” and are expecting me to pickup the order in store and the end of feb/ early March. I clearly told them I need it sooner. I’ve spent well over $1k on their products in the last year and they do not care about their customers. Do not buy. Will be doing a YouTube video about my experience as well.

The hair looked nice upon install, but within 2 weeks it’s a tangled mess. The feather crotchet hair from this company is not human hair. It came with a chemical smell so I had to wash it prior to install. I have purchased hair from this company before and the hair lasted over two months. But this last batch of hair is definitely not human, my daughter is allergic to synthetic hair so that’s why I spent extra for human hair, but it was a complete waste of money. She never had an allergic reactions to the hair from this company prior, but the water wave feather crochet she has on now is making her head itch and scalp irritated. I am so disappointed especially after having a great experience with this company prior. They have let their standards go down. I should have know something was up since it took a month to receive my order, when it usually takes a few days. I think they have so many people ordering now that they are mixing the human hair with synthetic in order to keep up with demand. Horrible standards. I am highly disappointed.

Scammers. 😵I placed an order on Jan 6, reached out multiple times to figure out when my order would be delivered and was finally provided with an eta of 1/31/2026. Nothing arrived-then I'm told ups didn't have my correct address when I added my full address correctly🤔 I contact customer service just for them to tell me that the address was updated! Why wasn't the correct address on my over 200 dollar order in the first place🤯🤯🤯 On Feb 2 they tell me to give it another day, just for me to check tracking and see that it's been returned to sender. Do NOT waste your time or money....Terrible company! They still have my funds smh.

That hair is not worth the cost, time, travel or conversation. The WORST CUSTOMER SERVICE EVERRR. That little tiny bundle OF HAIR for that cost is trash. Then they don't answer you back to get a refund in the time they say. They drag out the whole process so you'll have to pay. DON'T DO IT YA'LL. I bet they won't get another dime, referral, or conversation from me. I'm over it and them. I'm going to report them to Affrim on their scam with returns. Watch the YouTube video on how to create the same type of hair for a cheaper cost. Save your money.

This is the second time I ordered from this company. It took over 2 weeks to deliver. Both times the offered me a $5.00 credit off my purchase after i had to reach out and email them. This is frustrating and unacceptable. Especially for the high prices they charge for the hair.

Genuinely the worst hair company I’ve ever ordered from. TERRIBLE SERVICE, do not buy from them. They have the worst customer service and you won’t get anything in time, they lack training. I had to ask for a refund, did not even ship my hair after 2 weeks of ordering and gave a bs excuse of there not being enough “stock” due to the current festive season IN MID JANUARY???

Horrible Horrible fake hair. Wasted money due to false advertisement