YextReviews of yext.com

1) Yext support makes every excuse imaginable to not help you fix any wrong Yext lisings. In 2-3 cases they have lied and claimed that my client had paid advertising services, and when I said the client did not, they demanded proof in which I had to do Yext's work for them, I had to ping these publishers multiple times just to prove that Yext was wrong. But even then, after a year and all this work trying to keep tabs on them, I am still waiting for an eta of when it will be resolved and getting one excuse after another from these lazy reps -- so we are back to square one. 2) Yext creates duplicates rather than updating your current listing. Their service says they will update in real-time, and you control your listing from the dashboard. They have an area where you can do duplicate suppression, but so many Yext duplicates aren't in there so that's when you have to reach out to support. One of Yext's publishers, ShowMeLocal, told me why Yext is taking a solid year to fix listings - "We are working with Yext to resolve all of your listings. The problem is that they have created duplicates instead of claiming the existing ones." 3) When I say it's been taking a year to work with Yext support -- I mean it. One rep has been working on a small handful of listings with a "We're still working on it!" type email every month for a year. My client is not happy and I'm not happy. What kind of crap service is this? We will be moving to a different service. I recommend trying Loganix as their customer service is far more competent and reasonably priced. Even BrightLocal would work better -- both are a better product and Yext has the absolute worst, most lazy, careless customer service reps imaginable. And this is coming from someone who has been working with Yext for over 5 years. Save you're money and go somewhere else -- don't waste your time. You'll regret every penny you spend on this service.

I received an email notification from Google that they tried to "request ownership" of my Google My Business listing. I have no idea who they are and did not request or authorize that.

I had been a customer since 2018 with all my customers using the service. I was automatically renewed in late February. I reached out to my rep to discuss and he never responded. I just concluded a three month communication with Yext's ticket system and they will not cancel my auto renewal as they claim i had inform them 30 days before renewal. Had a rep contacted me i would have. These are touch times. All my agency's clients are closed. I had cancelled each individual client account with Yext. I offered to pay one month as a compromise but they will not accept. I just told them to terminate my account completely and will never work with them again. I assume i will see them in court. What a poor way to treat a customer. There are plenty of other services out there.

After reading these previous comments and reviews regarding Yext, I’ve gotta say that I’m considering starting a class action lawsuit against Yext and how they operate. I truly believe there is some form of extortion going on here. Also, Yext has partnered with Yahoo, which makes it difficult to get control of your own listing. They will not assist you if you don’t pay them. They have a monopoly on directories and as a business owner can’t do much about it. And as a previous reviewer mentions, it’s true, it is interesting that Yext barely has an online presence, when online reputation is the service that they claim to offer. I don’t even know where to start except that Yext has hijacked my client’s listings. They will not let you have control and although they have me in a contract for the year for $2000 and will not release me from it, I’ve pulled all my clients from their platform. The Yext service is meant to help you get your clients NAP listed correctly on local and relevant directories, 6 months later in a contract with Yext and all of my clients still have numerous directory listings that are incorrect. At this point I’m wondering what exactly I’m paying for? Seriously, what am I paying for when this is the only service that they offer, and my clients still have many inconstant listings? In addition, on more occasions than one the Yext platform has jumbled up all of my client’s information. By this I mean, every client account that I had listed with Yext was pushing out info associated with other client accounts. Ex. GMB listings of my clients would have a completely different businesses website and or company description info or contact information, from other clients of mine listed with Yext. I KID YOU NOT! This is the complete opposite of what I’m paying them for. I’ve had to spend hours of my own time correcting this, only for it to happen again. I sent numerous emails with details and links to Yext support and my account manager regarding this, asking for help and for explanation and nobody was ever able to help me or explain. They dropped the ball both times. Nobody could provide an explanation. They left me on my own to correct it and manage it. Yext support has been disappointing on every inquiry since being in partnership with them, except once. Another bit of information to point out is that I get numerous weekly emails informing me that portions of the Yext platform are down. I mean these are regular notifications. I just got two, right now. Yext is seriously the worst. I would not recommend this company/or service to anyone. I consider this review a public service announcement, hoping I can save some other business owner from falling into the trap that I did with Yext. Again, I am a paying customer of theirs and feel that partnering with Yext is the worst business decision I’ve ever made. There are several other tools out there that will do what Yext does, that are far more professional, efficient and successful in getting the job done.

we organize the information that is incorrect about your company online to serve you - Can you believe this statement from Jonah Brooks a Yext rep - how does that serve me? No they won't change the info although I as company owner provided the correct info. No they troll the internet and whatever they come up with is "correct" as far as they are concerned. Do they care if Yext customers go to a location to look for a non-existent storefront - no - Yext only cares about making money from the problems they have caused - in mu opinion Yext's business model is as close to legalized extortion as you can get - here is the entire text from Jonah Brooks, Yext rep to me: "Thank you for reaching out. You are currently not a customer of Yext, and in no way shape or form is Yext controlling or manipulating your listings or spreading misinformation about your company. We currently have no control over your information online, and the only way we can control it is if you provide it to us in our Knowledge graph which then structures your information to the search engines. The purpose of partnering with Yext is that the information you put in our software (ex. your address) can sync onto all the search engines because of our companies direct integrations approach. If you do not want your address to show at all, you can hide it on the search engines through the Yext platform. We are a paid service, but we are not distorting your information for a profit beforehand like you seem to be insinuating. Rather, we organize the information that is incorrect about your company online to serve you. Thank you for your time, and if you are interested in being a Yext customer please let me know." Can you believe this? The worst and greediest company I have ever encountered/

You know what is FASCINATING? Yext is a directory and reputation management business yet they are strategically hidden online. Their Facebook page doesn't allow reviews. They have no Google business listing to also screen reviews. Now I know why! So we are left with third party smaller platforms that luckily give people a voice to help inform future buyers. First off, please note that you have to provide cancellation within writing 30 days prior to the end of your contract. If you do not, Article 3.1 of the "automatically renewed" contract will lock you in for another $6000+ ($3000 bi-yearly) annual fee. There is absolutely NO GRACE PERIOD to reverse the charge. So if you don't put an automatic reminder on your own calendar or renewal emails go into your spam folder, you're screwed. When you try to request a refund 2 days after the renewal, they say "Sorry. Article 3.1 has locked you into a new contract." So shady and such a poor business model by Yext. This wasn't a customer coming to them 6 months in. They were contacted the day it was reflected on the bank statement. My advice, if you are signed up with Yext already...contact them to disable automatic renewals so that you don't end up in an expensive vicious cycle of renewing bills and renewing contracts. But my better advice is to support another service that makes honest money from people who actually need the service and doesn't have to take advantage of people. We will be looking into Moz Local, they will let you pay by client listing while Yext makes you sign up for a minimum.

Horrifically dishonest, low integrity company. Why on Earth should your company have to pay to update its OWN information? We are a food bank, and the incorrect addresses listed on Yext and the listings elsewhere are sending people in need of help to the wrong place. I'd also like to point out that if we paid for the complete $500 annual subscription to control these listings -- again, of our OWN information -- we'd be diverting 1,500 meals from the community every year to pay for this bogus service. You should be absolutely ashamed. It should be really easy and intuitive for us to claim the incorrect business listings and remove/update them, but alas, it isn't.

It is AN ABUSE that Yext controls so many online profiles and doesn't let you edit your profiles unless you pay. I understand that managing online profiles is time consuming and that a great service is to offer the service to businesses that cannot, or don't know how, manage their listing for a fee. But another story is trying to force you hiring their services. THIS IS AN ABUSE!