YextReviews of yext.com

I was contacted by one of your sales person last year offering a Agency plan. He told me about the initial commitment that should be paid in the first year, but never asked me about the best payment plan for me. When I got the invoice with the full price, I asked him to change. I never heard back from him or from Yext team, so I asked a couple of times to cancel my contract. And again, no one answered me. Today, months after I asked to cancel my contract, I got a call from a collection company. This is so disrespectful. I have all the proofs here and I'm sending to my lawyer if I don't hear from Yext in the next 7 days.

They tied us into a yearly contract with no way to get out of it even though that part of our business is going out of business. There was no way to scale back as most of our clients were scaling back and we were on the hook for costs on items we were no longer getting revenue on. They would work with us in no way at all to help us navigate a difficult time in our own business or allow us to go to a month to month basis or help us come up with a solution that would work. Basically told us to pound sand. Disappointing to say the least.

For the past 4 months have been trying to get hold of someone to help a client of ours get their listing deactivated so we can take their listing over and help them rank better We are a marketing company that has tried to work with YEXT for years for several different clients, but this might be the last nail in the coffin. Our client wants to cancel the service but hasn't been able to do so as their account got suspended. Their listing is incorrect & they are unable to log in to even access the helpdesk to cancel the services. As a marketing company, we have been told that they should reach out to cancel it, but there is no phone number to call and the emails don't get answered.

Unbelievably poor experience. If I can save one person with this review it will be worth it. Yext has an amazing sales process, but from there it drops very quickly. Took our money, won't give it back, and tried to have multiple calls with them which they would cancel at the last second (I have documentation of all of this). They promised one thing, but didn't deliver, they can't even connect GBP if you're not the account owner. Agencies and users stay away! I evaluated a lot of options, and now I can't use this service with our small agency because we don't have the budget. Please, please, don't make my mistake. I'll share documented evidence with anyone to prove this is a real review!

First, allow me to begin with I was a customer of Yext.com. Thought it would be awesome to have one place to update my listing and it's corrected everywhere else. When my year ended I was in no position to spend 500.00 for service that brought no ROI. I revisited their platform for another service and ended up with a damned subscription and bounced a payment to the IRS because they took $500.00 from me and ignore my emails to get my money back. My company to a huge hit in client base and I lost 62% of them and still trying to recover so there is no way I'm going to just give $500 knowing it won't amount to new clients... Larger companies are always stepping on the necks of smaller companies. But it's brilliant to take money from and refuse them the dignity of giving it back to them. I will not rest until they do right by me.

I am not a customer of yext and never have been yet they have charged my bank account $499 I have left numerous requests for them to contact me and they do not they have no phone number that will ring through to a live person to resolve the issue and they have made no attempt to reach out to me via email even after numerous requests this company has created fraudulent charges on my bank account and is making no attempt to make it right

This service is a $H!T$HOW. Do not sign up for YEXT or any of the companies out there that are white labeling their service - the fine print will try to lock you in for a full extra year if you don't cancel 6-months prior to end of contract. Then it is immediate threats from their legal department and a blemish on your credit rating. Undoubtedly they may more money from their collections department than they do from actual business. Because the actual business DOES NOT DELIVER.

This site created a listing doxing my home address without my consent. Then it wanted me to pay to remove it. Customer service did nothing and tried claiming I have to contact Yahoo, yet Yahoo says I have to contact them. What a scam and violation of privacy.