YextReviews of yext.com

Really bad company, they talk a big talk but can't deliver on any of it.

They won't respond to 4-5 open support tickets from weeks ago. They owe us a refund of about $1,400 for canceling some subscriptions but we never got any refund. They are still charging us and keeping us hostage. We need them to unlock/release these profiles/listings so we can move over to another company. Their support is nonexistent and I see so many other complaints about this same issue. This is probably illegal and a class action should be brought on Yext.

Absolutely terrible. I've asked to cancel my yext partnership 3 weeks ago and still haven't received a reply. I've also contacted their legal department and not gotten a reply. They continue to charge my credit card so my only solution will be to get a new credit card #. HORRIBLE HORRIBLE HORRIBLE!

I signed with Yext several years ago and still feel the negative effects on my small business. It seemed like a great deal at the time. Yext will list your business profile on as many as 40 different directories that you can manage them all through your Yext account. Change any elements of your profile on Yext and all your directory profiles are automatically updated. What happens when you cancel you subscription with Yext? I will tell you. You are locked out of your these accounts because Yext claims them as theirs. That's right. ! It's your website and it's your business but you are locked out from making any changes without renewing your subscription with Yext. You can not login, or request to reset your password. You are redirected to Yext and directed to renew your subscription. Nothing short of extortion. Google now looks a the constancy of your website information on search engines, directories, citations and posts. As a direct result, from the business practices of Yext, my information is not consistent. That includes address, phone number, business hours. I can not update these profiles resulting in a loss of Google rankings and lost of revenue. I do not recommend any small business use Yext. BEWARE!!!!!

I've always been impressed with Yext, but I've not heard from my account manager for the last few weeks, despite many emails, some being urgent. So urgent in fact that I raised a support ticket to enquire as to why I'm not getting a response and to ask if there is someone else I can talk to. This again has had no response. I then reached out to my account manager on LinkedIn, as it was very unlike them to not reply to my emails - they've always been super on-it and supported my account as much as they can. They responded saying they've been made redundant. Whilst I completely understand that redundancies are a difficult situation for both the team member and the business to navigate, I'm incredibly disappointed that Yext have: a) not added an out of office to their email account, b) not contacted me to let me know that our account manager is no longer with the business, c) not provided any details of another contact d) not responded to a support ticket that was a cry for help I'm looking to get some additional licences but no one seems to want to a speak to me, and I can't find another contact anywhere - I'm not one for leaving reviews but I'm not sure how else to get a response! Happy to update my review if someone can put me in contact with someone that can help me.

As a small business owner with one location, I would like the ability to manage my own business listings. However, Yext has a monopoly on several important directories such that the only way to get your business listed or updated is to pay into their yearly service. This should be outlawed. I am all about them offering a service to make it easier to manage listings but they should not PREVENT owners from managing and listing their own business on said directories but putting up a pricey paywall. Especially when many of these important directories used to be free before Yext got their greedy paws on them.

Scam company. I woke up to a $150 charge. Luckily I took a screenshot of the original invoice of $3 Do not fall for this company

BAD (NO) CUSTOMER SERVICE. Not yet a customer of Yext, I have been trying for two weeks to speak to someone to sign me up to the service. When I enquired, I explained I was moving over from SEMRUSH and was happy to sign up ASAP to avoid my contract rolling over again. Filled out the form online, no response. Sent an email in, finally had a call with someone who told me he was unsure of what department to place my business in. A week later, still no response. I have followed up twice since, as a prospective customer it's not very reassuring that even with promise of having the business no one can be bothered to get back to you. Personally would avoid.