YextReviews of yext.com

didn’t even start working for them, the person ‘Cathy’ who gave me information on the role was extremely rude and completely unprofessional. I would never consider working for a company with them morals!

You can’t get a hold of anyone. Very expensive. Does not do what they say it will .

Avoid this company at all costs. After a week and a half of attempting to get a demo I received and email that asked me how much money my company made. I'm the IT guy, I do not have that info and why does yext need it other than to over charge us for their service? The next day I received another email attempting to pawn us off on one of their partner companies. Keep in mind I have not had any communication from them for over a week. I was not given a price or spoke to a rep to see if their service was even the right fit for our 150 locations. My experience with Yext has been one big red flag from the very beginning. I feel like I have dodged a bullet.

Horrible! They are reporting inaccurate business information. Our company name, phone number, and website address are not correct. We didn't ask them to report or manage our information, and they do not allow you to manage your own. It's IMPOSSIBLE to contact ANYONE at the company! Their system is built to take you around in circles.

Got hired by this company to rate products for commissions, and they kept asking me to pay to get my commissions and Salary and they got me stuck just to take my money away so I lost 1300usd and a week of work.

Yext is blocking our local listings and holding us hostage. We never signed up with Yext in any way. We had an IT vendor that closed shop. Apparently, they had an account with Yext and went out of business (closed shop). We never used this IT vendor for local listings in any way. We manage local search using Bright Local. For whatever reason, they are holding our listings hostage because this IT vendor, who closed shop one year ago, had an account for their own business. Unethical and non-responsive.

Customer support is shocking. I've tried messaging them multiple times and not heard anything back. In a contract, paying for a tool that is providing no use. Awful.

Yext is one of the worst tech companies of all time. DO NOT use them, you WILL be sorry. They are way overpriced for what you get and I've heard so many horror stories about others being ghosted by them. And now we're being ghosted. I asked to cancel my contract with them before the renewal came up, but nobody got back in touch with me. Why? because none of the reps who were my contact points in the beginning are with the company any longer. That really tells you everything you need to know about them. I think they have a serious issue with"churn" because they are such an unethical company. They force you into a "commitment level" contract. Obviously they know that customers come and go, but they don't work with companies like other normal companies would. But listen to what happened to us. We were forced into a commitment level far above the amount of clients we had, even though we kept growing and came close to that level over time, we never matched that commitment level. We had a medical client who was aggressively growing and our billing with them was growing along with it. There were a many additional websites that we built and maintained for them. But out of the blue, the owner of that company committed suicide and they ended up having to shut everything down, because he was running the whole company without a succession plan. It was also jarring to us because they had grown to be a large percentage of our monthly billing. But Yext will not help businesses by modifiying these ridiculous commitment levels. When you go shopping in a grocery store, do they force you to commit to a certain level of grocery purchases? Hell no. You pay for what you get, but that's not the way this awful company works. STAY AWAY FROM YEXT, and thank me later. TO ANSWER YOUR REPLY, YEXT SLAVE: You've underscored my point, because we DID use Yext's services from 2020 to 2021, but we moved on to another company that was even worse, so in a desperate move we went back like somebody going back to an abusive relationship in 2022 to now and it was still the same abusive relationship. Do your homework before you blindly reply to a review. (They removed their first nasty comment) FINALLY: We are now officially off their site and my clients have been negatively impacted as if they never had any SEO services. They will tell you that when you disconnect they won't sabotage you, but it looks like that is EXACTLY what they do. Stay tuned for the results from the Class Action Lawsuit I'm launching with my lawfirm. If you want to join, contact me.