YextReviews of yext.com

Every time I speak with one of their reps, it seems I get nothing but grief. I was recently on a conference call with 4 of them. They promised to finally combine my 2 accounts that I've repeatedly requested for 3 years now. I also told them I was not interested in buying blocks to save money and was happy with my buy as I sign clients up. What did they do? Well, without notifying me, without first invoicing me, without any communication whatsoever, they charged my credit card $12,973.33. So sick of their games.

This people are very dishonest please do not hired them for your Bussines or you will lost your money !!! I have a account with them and they did nothing for my bussines even Google recommended me to ask for my money back and I did but they send it to a wrong bank account and I lost my whole $449.00 please if you don’t want to lost your money do not hired this company they are very disrespectful and manager are very bad costumer service. After i lost my money they did apologize and said that was a mistake from the agent and offers me another packets for my bussines “ridiculous ahh”

We are a small business. And we are Yext customer for the the past two year. During this time, Yext did not generate a single dime for our business for the last two year. The company charged us about $1000. I do not recommend this company.

BEWARE FALSE ADVERTISEMENT!! My company is highly disappointed about the false advertisement YEXT markets and promotes. Yext.com actually provides ZERO value to any businesses. I actually cannot believe they are getting away with this and marketing and promoting yext.com services as "VALUABLE FOR SEO". The sales agent made up the stories about "SE Value" Yext.com provides. I am canceling our Yext placement. YEXT.COM provides ZERO VALUE.

I have a small restaurant that moved to a different location and i paid Yext to do the update on different website "the ability to control and manage largest network of maps, apps, directories, search engines, and social networks, ". They charge me $449 that's a lot of money and they didn't do the job, like for simple example Yellow page, citydata, allmenus, ... still on the old address. And then i receive a week ago "Yext 45 Day Auto Renewal Notification" Witch i cancel of course and Yext will no longer guarantee control of your listings ... What that mean !!! i have to redo the job myself

They waste their investors money!! Worst local company to hire for help. They will not even help you correct information, or maybe they can't, on directories, that they claim to be exclusive to the yext network. They hold you hostage and if you stop payment, they will send credit collectors after you. Absolutely ridiculous, I stopped payment and my account was shut down after just one week. One year later, I am being sent emails from a credit collector for services they instantly stripped saying I owe a payment. The collection agent/law firm is in Argentina that works with a law firm in NYC, NY while I am in Mexico. Absolutely smart spending of investors money going after a payment for under $1400 when access to the account was removed before the time period to charge the account. They must pay their sales rep tons of money and want to get that back...

It's a shame that our company even has to take the time to write this review, but after looking at the others it seems to be a consistent pattern of how Yext deals with their clients and try to keep you on a contract that they didn't even fulfill. We were left hanging for weeks to learn the program and receive help from their "experts" yet - they fail to deliver. We decided to test on our own and luckily we were able to manage it briefly.... but afterwards noticed the value was something we could do ourselves and didn't feel the need to proceed forward. Were hoping our company's review will be taken seriously for anyone to consider them and be sure to write more reviews on other platforms until Yext can come to an agreement with us.

This company is a scam. When you end the service, they will undo all the listing accuracy across the many platforms. Addresses that were meant to be hidden are now revealed. Of course the yext rep will use some scapegoat to deny this claim. We used their platform. None of our clients experienced a boost in web traffic. Google is poorly managed by YEXT, they have limited access. The backend system is very complicated, as if they rushed to market and didn't care. Complete waste of money. You will be held hostage once you start. Hostage in the sense the information will return to a worsened state. In fact a small group did a case study about YEXT, you can find the video on youtube and the outline the devastation small businesses experience after the contract ends. We have seen their claims come to fruition. We have been warned about YEXT but it was after we got already suckered into joining. My advice for small business owners, take the time to correct your listings in relevant platforms and promote your website. YEXT is fine for large scale budgets with many locations. As for us, we have a mess to clean up. Thanks YEXT.