YextReviews of yext.com

Bad services & SPAM SPAM SPAM SPAM SPAM SPAM. then I finally signed up for it and it did absolutely nothing except empty my bank account. They are a compilation of old sites that tried charging on each but all failed. Someone came up with the great idea of packaging all these crappy sites and charge a small fee for it. Yahoo is a joke and this crap makes it even more of a joke than ever before. This is just terrible.... They managed to remove my initial review so I am re-posting...... I never got my money's worth and now they tried taking away my voice!

Very dirty and dishonest company. Had a 1 year contract with them that was paid in full and I actually did not use it till the end. I was using another company and going on about my business and 4 months later I got a bill from Yext. I called them and explained I was not using there software and I assumed after the period I paid for ended it was over. I asked to speak to the representative that sold me the 1 year agreement to only be told he was no longer there. He said nothing about the contract continuing indefinitely. But he was not around for me to talk to. I asked them to please cancel my account but they said No and I said you cannot force someone to continue to do business with you. Back and forth until they agreed to put it under review. I did not hear from them from May till October when I received a notice that over $1200 was going to collections? What? Back in May they were arguing I owed them $576 which included 2 months of service that had not yet come to pass. I honestly think this company is a scam at this point. They don't care about customers and only about squeezing every dime they can out of you. Stay away from them and check out another service!

I ran their listings scanner and the results came out to 52%. I manually validated all the major listings that they claim had wrong or missing information and the listings were all there and correct. Their tool is seriously flawed. While I wouldn't go so far as to accuse them of a flat-out scam, it seems odd that their tool screams that I need their services when I do not. Additionally, their "exclusive" relationship with Yahoo makes it so I cannot even edit my own information on Yahoo anymore, I have to go through Yext and pay $150.FOR ONE LISTING! And now a comment on the industry as a whole. The information about my business is just that, MINE. No listing service should be allowed to offer their service unless they provide the owner of the business with a free and uncomplicated method of keeping their own information updated. They have the absolute right not to publish a listing for me without me paying for the service. But posting erroneous information without my permission or giving me the ability to correct it has got to be actionable, legally. Think about it like this. Can a marketing company put up a billboard or broadcast a radio or TV spot for someone else's business with erroneous information without the possibility of legal action taken against them? If so, what's to stop a competing restaurant from putting up a sign that sends competitors customers in the wrong direction? Or that says they are having a 90% off sale when they are not? When these search engines create a "listing" without our permission, they are basically doing the same thing. Trustpilot: To allay your concerns about me not having been a customer of Yext, allow me to add this: I did indeed pay Yext to update my listings but after months of trying they were unable to establish an account for my business. They never explained why this happened. It took me a few more months of constant emails to finally get a refund. The above conclusion came as a result of my research into whether I should try again, hoping Yext had fixed whatever technical issue that had been having. That said, my comment about Yext's listing scan being inaccurate is correct and provable. Feel free to contact me if you want to see my research.

My business has lost ranking ability from signing up with Yext. They do not care about your business or the integrity and honesty of doing business after you leave. Google requires consistency across the net for your business-related info. Once Yext enters the picture they put the info you give across unneeded platforms to create a stronghold on your dependence of their being paid. An incredible number of listing platforms not even relevant next to Google, Facebook, Yahoo, etc. are added to make the bridge of dependence stronger. I too experienced having these agencies tell me they would not or could not change my info long-tern because of their contract with Yext. So I am stuck with fighting to keep my name and info accurate where I can. However, Yext is now in charge of Yahoo. Although in a search it is said Yahoo will give you a free listing, once existing Yext holds it hostage along with all other related listings they post for a fee. Yext is a disappointment. We need leaders helping people succeed and doing quality business not monopolizing the internet and hurting business owners who wish to take on their own work. Unless Yext changes their policy or makes right what is illegal and not yet dealt with due to unfair practices, Do not waste your money or time unless you are going to pay them ongoing at $599+ a year long term. Yext you have negatively affected my business and have wasted a lot of time I could be spending helping other people.

I was contacted by them by a Mr. King. I was VERY explicit that I wanted all material approved by me first. While he said OK, they proceeded to make things go live without that approval or even signed paperwork. I complained and had to sit thru a recording of myself and Mr. King to confirm that this account was not approved by us. We even sent back paperwork they sent us with NOT APPROVED written across it. They then said that I was correct and that the account would be deactivated. That was a few months ago, yet I keep getting a bill and today "Mr. King" called to discuss my advertising. When I told him that I did not want to deal with him, he feigned innocence and then basically called me a liar. Save yourself the misery of this company. I wish I had.

Update 4/23/19 Back to 1 Star after that lazy response from Yext. Yes I agree, you have done nothing for months but make excuses and kowtow to bullies and hate speech. Yext latest reply is exactly why I posted the review to begin with and proves exactly what I posted in this review of Yext .. Yext/Yahoo share a platform where they condone hate speech and bullying. When Yext took my money they told me otherwise. Yext continues to makes excuses instead of enforcing the TOS all parties agreed to. Sad. Update 4/16/19 Yext with their partner Yahoo states they are suppressing the malicious review which I have been reporting to them. However they still have not removed the malicious review per their shared TOS instead using words like suppression or mask instead of removal as per their shared TOS. Suppression and masking is not good enough nor is it what their TOS says they will do with malicious reviews. Yext Yahoo must remove the malicious review Per their shared TOS. Period. I did add one star because Yext/Yahoo despite themselves have reached out to me at least. Original Review starts here. Yext Yahoo Basic Listings is a platform for bullying and hate speeh to thrive. Yext Yahoo Management/Customer Support allow reviewers to leave hateful personal attacks on yahoo basic listings. Despite months of emails, phone calls to Yext explaining their platform is used for bullying and hate speech - and - despite Yext acknowledgement the review in question is hate speech and bullying Yext/Yahoo refuse to remove the review- instead blaming each other for their combined lack of oversight and failure to enforce their own TOS rules and remove TOS violated reviews. Sad. Update: I have had a genuine purchase experience I'm here reviewing it - Hey Yext instead of calling me a liar -why not work with me to remove the malicious review I have reported to you for months instead of trying to remove an actual review here. This is what Yext does.. they don't provide Customer Service - instead they fail to provide the oversight they claim they offer when they wanted my money. Sad. 4/11/19 Update: Received communication from Yext Quality Assurance Dept today. Spoke with Yext rep regarding the malicious review. Yext rep agrees the malicious review reported to Yext/Yahoo does violate the TOS all parties agreed to. However Yext will not remove the TOS violated malicious review nor will Yext work with me further to reach out to their Partner Yahoo. This is completely contrary to the sales pitch: Yext describes Yahoo as their Partner but are unwilling to reach out to their own Partner to remove a malicious review. Meanwhile Yext behind the scenes has communicated with me while denying my genuine experience here on TrustPilot. I continue to try to work with Yext/Yahoo and have also communicated with TrustPilot the credentials they required for my review yet TrustPilot now has hidden my review. Wow That's Sad.

I have been a subscriber with yext for two years. I signed up in order to change my address for my business on the worldwide web as some sites will not allow you access unless through yext. I had hopes that it would also help get my business listed with yahoo and bing as i am only listed on google. Two years later i am still trying to get a bbng listing. I signed into yext and updated some info as i have done in the past. Something seemed haywire in the system and i hit a glitch in the systom. When i signed up for yext there was support by phone if i needed it. I call in and i am told that yext no longer offers support by phone, i have to email and someone will call within the hour. No call no help, waited all day on friday for help. Saturday morning comes. All of my information is in process of deleting from the internet. Even the information that i had established before signing up with yext was deleting. And yext will not help, their support will not call, and i am paying 500.00 per year for their service. My warning is whatever you do do not sign up with yext, find another way, it will severly comprise your online presence

I was worse off for having used YEXT!! I used this service for a year. Good sales pitch upfront, but it's like your business gets infected with Yext. They do present you with listings from sites I've never heard of before that suspiciously have the same wrong address that has never been used in the history of my company. You look at the list of these companies and think wow, getting this info corrected on all these sites should make a tangible difference... Nope. If you've never heard of them how much of a difference can they make. But hey, getting all that stuff fixed "once and for all" would be worth the money... Nope. What they don't tell you is that once you cancel your subscription, magically that wildly inaccurate information repopulates even sites that you knew were correct prior to Yext. Yup, my Yahoo listing had that wild address THAT WAS NOT THERE PRIOR TO YEXT!! So I clicked on the link that said I could correct the information and low and behold it took me to the YEXT SITE telling me basically if I subscribe again they will fix it. Luckily I found a hidden link amidst their site that says update Yahoo free basic listing, which I did. Then I started receiving phone calls immediately telling my my change didn't go through. When I asked if they were trying to sell me something the stuttered and stammered and hung up. If you want YOUR BUSINESS TO BE INFECTED BY YEXT, throw several hundred dollars away and they will keep your info correct as long as you continue to pay them. I'm amazed this is allowed. I look forward to the double talk reply to this review.