Yesoul FitnessReviews of yesoulfitness.com

Response from Yesoul FitnessDec 22, 2025

Dear customer, Thank you for sharing your concerns. We are truly sorry to hear about your experience and understand how frustrating it must feel not to receive timely updates after placing and paying for your order. Due to unexpected sea freight delays combined with a significant surge in order volume, our response time was impacted, and we sincerely apologize for the inconvenience this has caused. Please rest assured that your order has been prioritized, and our support team is reaching out to you directly. Kindly check your inbox as well as your spam or junk folder, as our messages may occasionally be filtered. No matter how you choose to proceed, whether to continue with the order or move forward with a refund, we will fully assist you and ensure the process is handled properly. We value your experience and would like the opportunity to resolve this for you. Once again, we sincerely apologize for the inconvenience.

Response from Yesoul FitnessDec 22, 2025

Dear customer, Thank you for sharing your experience. We sincerely apologize for the lack of delivery updates and for not responding as promptly as we should have. Due to unexpected sea freight delays and a significant increase in order volume, our response time was affected, and we understand how frustrating this is. Your order has been prioritized, and our support team will contact you directly. Please also check your spam or junk folder in case our message was filtered. Regardless of how you choose to proceed, whether to continue with the order or request a refund, we will fully assist you and ensure this is handled properly. We are very sorry for the inconvenience caused and truly value your experience.

Response from Yesoul FitnessDec 22, 2025

Nous sommes sincèrement désolés du manque de communication concernant votre commande et du délai de livraison. En raison de retards imprévus du transport maritime ainsi que d’un volume de commandes exceptionnellement élevé, nos délais de réponse et d’expédition ont été affectés, ce que nous regrettons vivement. Votre commande a été priorisée, et notre équipe support vous contactera directement. Nous vous invitons également à vérifier votre dossier spam ou courrier indésirable. Quelle que soit votre décision, poursuite de la livraison ou demande de remboursement, nous vous accompagnerons jusqu’à la finalisation du dossier. Pour les désagréments occasionnés, nous vous présentons à nouveau nos sincères excuses et restons pleinement engagés à résoudre la situation.

Response from Yesoul FitnessDec 19, 2025

Dear Erica, Thank you for bringing this to our attention. We’re sorry to hear about your experience and understand how frustrating this must be. Our customer support team will be reaching out to you directly to better understand the situation and provide a satisfactory resolution. Please rest assured that we take this matter seriously and will do our best to assist you.

Response from Yesoul FitnessDec 15, 2025

Hi Henry, We want to assure you first and foremost that YESOUL is a legitimate brand, and your order is absolutely not a scam. We understand your concern, especially given the lack of timely communication, and we take full responsibility for that. Regarding your order: while our website indicates an estimated delivery timeframe of 2–4 business days, this can occasionally be impacted by temporary stock allocation or carrier delays. That said, you should have received a clear update from us, and we are very sorry that this did not happen. We also apologize for the delayed responses to your inquiries. Due to a recent increase in order volume, our customer service response time has been longer than expected, which is not the experience we aim to provide. As for the FAQ wording you mentioned, thank you for pointing this out. We acknowledge that some of the language on our site needs improvement, and we are actively working on refining these descriptions to ensure clearer and more professional communication. Please rest assured that our support team is now prioritizing your case. Thank you again for your patience and for bringing these issues to our attention. We truly appreciate the opportunity to make this right.

Response from Yesoul FitnessDec 16, 2025

Es tut uns sehr leid, dass es zu dieser Verzögerung gekommen ist. Grund dafür sind unerwartete Verzögerungen in der Seefracht sowie eine höhere Nachfrage als erwartet. Dafür möchten wir uns aufrichtig entschuldigen. Unabhängig davon, ob Sie die Bestellung behalten oder eine Rückerstattung wünschen, werden wir Sie vollständig unterstützen und eine für Sie zufriedenstellende Lösung finden. Bitte teilen Sie uns Ihre Bestellnummer mit, damit wir Ihren Fall prüfen und Ihnen eine passende Lösung anbieten können. Mit freundlichen Grüßen

Response from Yesoul FitnessDec 12, 2025

Dear customer, we are sorry to hear about your concerns. To assist you as quickly as possible, could you please provide us with your order number through a private message? Once we have this information, we can immediately check your order status and ensure it is properly handled. Regarding shipping: delivery time can vary depending on order volume and carrier capacity, and in certain periods dispatch may take longer than expected. However, we always aim to keep customers updated. As for our return policy, all fees and conditions are clearly listed on our website to ensure transparency before purchase. We will also forward your comments to the relevant team to further improve clarity and customer experience. We appreciate your patience and look forward to resolving this for you promptly once we receive your order number. Thank you again for bringing this to our attention.

Response from Yesoul FitnessDec 11, 2025

Hi Ricky, We sincerely apologize for the inconvenience caused by the damaged leg bracket. We understand how frustrating this situation must be, especially with it being a Christmas present. The damage may have been caused during shipping, and we truly regret that this occurred. To resolve this, we encourage you to file a claim through Route for the shipping damage. Rest assured, we will take responsibility for the after-sales support and ensure you receive the necessary assistance to get the part replaced as quickly as possible. Thank you for your patience, and we’ll work to get this sorted for you as soon as possible. Best regards, Yesoul