Yesoul FitnessReviews of yesoulfitness.com

SCAM and LIARS ! Customer support keeps repeating in a loop that my order is “prioritized.” They promised a €50 cashback, a 1-year YESOUL membership, and an additional €30 gift card just to make me wait longer and longer. The order is supposedly on its way… tracking number 887xxxxx8778. However, FedEx shows that the parcel is not in transit at all. Only a shipping label has been created in Mönchengladbach, and nothing more. I am really sick of this behavior. Do not buy anything from them. Order EU#YESOUL2954, placed on December 8, 2024. //FRANCAIS MENTEURS ! A FUIR ! Le service client répète en boucle que ma commande est « prioritaire ». Ils ont promis un remboursement de 50 €, un abonnement YESOUL d’un an et une carte cadeau supplémentaire de 30€ uniquement pour me faire patienter encore et encore. La commande est soi-disant en cours d’acheminement… numéro de suivi 887xxxxx8778. Cependant, FedEx indique que le colis n’est absolument pas en transit. Seule une étiquette d’expédition a été créée à Mönchengladbach, et rien de plus. J’en ai vraiment assez de ce comportement. N’achetez rien chez eux. Commande EU#YESOUL2954, passée le 8 décembre 2024.

Really poor customer service. Ordered a bike on the 1st December - still hasn't arrived. Was told that due to Black Friday sales, stocks were low, but I should expect delivery in mid-December...nothing! I then filed a complaint and was told the same again, but this time to expect delivery between Christmas and NY..still nothing. There is a status update on the UK courier that doesn't give any information. Tracking links provided in Yesoul emails take you to a website that looks about 50 years old and doesn't work. I have had zero communication from Yesoul that wasn't initiated by me. I have no idea if or when my bike will arrive and I am severely regretting buying from them.

Je rrmets un commentaire car je viend de lire un commentaire de queöqu un d autre c est exactement la meme chose qui s est passe avec moi Yesoul m a repondu il y a 5 jours une soi disant wendy j ai signale de nouveau öa demande d annulation et le remboursement par paypal et de nouveau plus de reponse!! Site a eviter ils savent pas soi disant qd iös recoivrnt leur velo ...aöors ne les mettez pas en vente

I bought the G1M Plus Max bike after reading positive reviews. It looks sturdy and well-built, but the monitor and cables seem to be of lower quality. Unfortunately, I had trouble connecting my iPhone 16 to the audio mode. It only worked after I bought a new USB-C cable from Amazon. The Bluetooth connection is also unreliable and frequently disconnects. To make matters worse, I contacted customer support almost daily, requesting a call with their technical team. Their responses were unhelpful, slow and repeatedly directed me to read the user manual. For this price, I could have easily added a few hundred dollars and gotten a Peloton bike, which would have avoided this frustration. Don’t waste your energy on this bike and with their customer service; use it on a good bike/run instead. In less than two weeks after purchase, the spin wheel started making noise, and now I’m left with no connection and a noisy, squeaky bike. No thanks!

J'ai commande le yesoulfitness gm1+ le 10decembre été le 20 tjrs aucune nouvelles , mail :pas de news , je contacte paypal et yesoul me demande d 'annuler ma demande paypal pour continuer la livraison , mais du coup plus de recours si je l'annulais .donc paypal m'a rembourse .je pensais repasser commande mais je n'ai plus la reducction de 100 euros que j 'avais du coup j 'ai annule .dommage du manque de serieux de cette entreprise , si c'est pareil pour le SAV bon courage

Awful and a scam! Bike delivered quickly however the wheel is damaged and buckled and the frame also scratched. The screws and tools were not sealed and just sellotaped. The bike meant to be brand new however looks second hand, don’t waste your money as website says 24/7 customer service which does not reply. Had 1 reply after leaving trust pilot review offering £30 compensation which is a joke. SCAM COMPANY!

Ordered a bike on 16th of November 2025 still have no bike no details of it been shipped yet ,can not find any way to contact them, at this stage I reckon I've been scammed

Habe mein Bike am 29.November bestellt und bezahlt. Außer eine Bestellbestätigung ist nichts passiert. Das Bike wurde immer noch nicht geliefert. Auf Supportanfragen wird auch nicht geantwortet. Wenn ich die anderen aktuellen Bewertungen anschaue, sollten die zukünftigen Käufer sich 3x überlegen, ob sie hier ein Bike bestellen wollen. Ich werde es nicht mehr tun und versuchen mein Geld wieder zubekommen