Yesoul FitnessReviews of yesoulfitness.com

I purchased this treadmill on January 28th and was excited to set it up but the experience has been extremely frustrating. The original shipment did not include the screws required to assemble the treadmill, making it unusable. After waiting nearly a week for a response, customer service requested multiple photos including the manual with specific sections circled and the product ID number. I provided everything requested. After additional delays, replacement parts were finally sent but they were for an outdated version and do not match my treadmill model. The treadmill remains unusable.I have reached out again requesting the correct updated screws and expedited shipping, but it has now been several days without a response. I am simply asking for the correct parts so I can assemble and use the product I paid for. I hope this can be resolved promptly. 03/15/26 Update: After going back and forth with multiple representatives and receiving false promises, the correct parts still have not been delivered. The inventory on their U.S. website does not reflect actual stock. It has been very difficult to get in contact with anyone, and there is no phone number available for customer support. I would avoid purchasing from this website. 04/09/26 It has now been over a week since my return was delivered and I am still being told the inspection may take 1–2 weeks, followed by an additional 5 business days for the refund. I requested for the inspection to be expedited due to the delay and was told the warehouse would be notified, but no updates were ever provided. Instead, my case was closed while I was still waiting, and I had to reopen it myself. At this point, I have requested either an immediate refund or a provisional credit. If this is not resolved promptly, I will be proceeding with a dispute through my bank.

I really wanted to love their products. I bought a bike and a treadmill. Disappointed with both. The biggest issue however is their lack of customer service. In 2026 ive never seen anything like it. No telephone to call. Email only. When you email it takes 4-7 days to get 1 response which doesnt address the issues. You can expect a full 1-2 months of emails before you get to the position you expect. I am yet to get there. Treadmill - squeaks when running on it. Static shock every 30 seconds when in use. Screen flickers as a result. Bike - the seat post moves significant in use and as a result creates a huge squeaking noise every second when in use. Not a little bit either. Very loud and consistent. Marketing and design is spot on. Everything else is sadly a huge disappointment

Dont buy. Got a brand new bike and it doesnt work as the charger is broke. Had it over 2 weeks and they still havent responded to my numerous emails. No idea if i will ever see a replacement charger. Going to have to ask my credit card for a refund

Vélo n’est jamais arrivé. Ils m’ont quand même facturé le prix total. Même après plusieurs échanges avec eux, cette compagnie est décevante à un niveau pitoyable. Du vol.

Je confirme, site ARNAQUE!!! Commande passée par PayPal, jamais eu de retour. Certes des mails de leur part mais qui précisent ne pas retrouver ma commande malgré les preuves de paiement. Paiement en Chine. Fuyez... De mon côté, je porterai plainte...

Treadmill delivered extremely damaged and unusable. I have been sending them multiple emails without any reply. Update: yesoul finally contacted me because I posted this, and not because I emailed them. It's been 1 months and they still haven't resolved the issues. I ended up asking for a full refund, yesoul asked me to open up the package and only mail them the Monitor and speaker, I am supposed to dump the rest of the treadmill myself. Essentially I need to help save as much money as possible. Please do not listen to Tiktok/IG videos.

Short version: - Jan 11: Ordered bike with advertised 2–4 days delivery - Following weeks: No proactive communication from Yesoul and long delays - Feb 3: Marked as shipped, but tracking showed no movement - Feb 13: Bike delivered – total delivery time nearly 4 weeks - Feb 14: Reporting to Yesoul that bike is defect and not usable (loud internal noises, video and pictures sent as requested) - Feb 24: Still no solution for the defective bike, still long delays from Yesoul side - Feb 25: I withdrawal from the contract because I received again no feedback in time and lost every trust in the company - Feb 27 Until today no answer to my withdrawal, I hope I no not have to open a buyer protection case to get my money back.., - March 6 Agreed pick up did not take place due to wrong information sent from Yesoul to the carrier and again no timely support from Yesoul to solve the issue. Now waiting until Monday again because they told me that logistics is not working on the weekend. -March 9: I had to bring it to DHL (no pickup) with the agreement I receive my money directly when it arrives at the warehouse. - March 10: Confirmation from DHL that it is delivered to the warehouse, still no money back via PayPal (today is March 13). Overall: Nearly 2 months of delays, poor communication, and unresolved defect – cannot recommend because they have still my money and I have nothing. __________________ Longer version: I ordered the bike on January 11th with an advertised delivery time of 2–4 days. Instead, I experienced long delays and no proactive communication. Only after contacting customer service myself was I informed that the bike was sold out and that delivery would take several weeks — despite the website stating short delivery times. Although I was promised priority shipping once the bike arrived, I had to repeatedly follow up. The bike was marked as shipped on February 3rd, but the tracking number showed no movement. It was not until February 11th that the delivery company contacted me. In total, delivery took almost 4 weeks instead of the promised 2–4 days. Update 1 – Delivery: Final delivery: nearly 4 weeks after ordering, with unclear tracking and no proactive updates. Update 2 – Handling of the defective bike: After installation, the bike made loud internal noises and is not usable. It has now been defective for 10 days. Yesoul sent email asking for pictures and checks, which I provided immediately but since then, there has been no further active response or solution presented. Update 3: Withdrawal Due to the lack of communication an commitment from Yesoul I decided to withdraw from the contract. Two days later I did not receive any acknowledgement from Yesoul. I will update here about next steps until I received my money back. At this point, I have spent nearly two months dealing with delays and issues, my money has been tied up, and I still do not have a functioning bike. Overall, this reflects for me a serious lack of accountability and responsibility toward me as customer. The combination of delays, poor communication, and no effective support has resulted in a loss of trust in Yesoul on my side (worst part is seeing how a defective product case is being handled.) Based on this experience, I cannot recommend ordering from Yesoul. Side note: I also wrote a review on the Yesoul website, it was stated when I sent it that the admin has to release it. After more than a week it is not visible on their website.

Achtung!!! Betrug!!!! Achtung!!! Ich habe einen Mitgliedsabonnements mit eine Probezeit von 14 Tagen abgeschlosen, nach 3 Tagen habe ich es gleich gekündigt und seit einem Monat habe ich schon mehrere E-Mail geschriben, dass ich eine Gelderstatung für das gekündigte Abonament möchte. Yesoul sagt was komplet anderes was überhaupt garnicht stimmt und will mir kein Geld zurückgeben. BITTE AUFPASSEN!!!!!!!!!!!