Yesoul FitnessReviews of yesoulfitness.com

Advertise items and packages online and via targetted emails but unable to buy as you get a Page Not Found error when trying to do so. In reporting this to Yesoul I'm told the product I want is no longer available in Australia but no reason why this is. Poor marketing and, if this relects their product support, poor comany. As an addendum, Yesoul replied to this review stating that the product I was interested in might have been in an older campaign. Then why was it still on offer in an email I received only yesterday. They seem to have no control of who they target with what. Take some responsibility Yesoul and ensure you market what you have to offer properly in each country and not send spam emails that show products we can't buy.

Do not buy from this company! Their products are rubbish and they are scammers. Do not buy! This has been one of the worst customer service experiences I have ever encountered. I first requested a refund in April and, months later, I am still waiting for my money. What should have been a straightforward resolution has turned into a lengthy, exhausting process with constant delays, unreasonable requests, and poor communication. Throughout this process, I have complied with every request made by the company. I have provided photographs, videos, and additional evidence whenever asked. I was even instructed to cut the cables on the screen, which I did in good faith to assist with their investigation and refund process. Despite doing everything requested of me, I am still without a refund. To make matters worse, multiple parcel collections were arranged, and I repeatedly made myself available at home to facilitate them. On more than one occasion, the collection simply did not happen. My time has been completely disregarded, and I have had to rearrange my schedule multiple times for no reason. The most frustrating part is that after asking me for photos, videos, and even requiring me to cut cables on the product, the company has become increasingly unresponsive. Emails have gone unanswered, communication has been poor, and I have been left chasing updates with no clear resolution. At this stage, the experience has been so disappointing that it feels as though the company is doing everything possible to avoid resolving a legitimate refund request. Months after my original refund request, I still have no refund and no satisfactory explanation for the delays. This experience has caused unnecessary stress during an already difficult and vulnerable period in my life. No customer should have to spend months chasing a refund after fully cooperating with a company’s requests. Based on my experience, I cannot recommend this company. The handling of my case has been so poor that it has completely undermined my trust in the business.

I cannot recommend YESOUL based on my experience. I placed an order based on the advertised free shipping offer. After payment was taken, I was contacted and advised that I would need to pay an additional AUD 85 shipping fee before the order could be dispatched. As free shipping was a significant factor in my purchase decision, I declined the additional charge and requested cancellation of my order and a full refund. YESOUL's own email stated that if I did not wish to proceed, they would be happy to assist with a full refund. Despite this, I have had to repeatedly follow up seeking confirmation that my order has been cancelled and my refund processed. The most frustrating part has not been the additional shipping charge itself, but the lack of communication after I requested cancellation and refund. Multiple requests for confirmation have gone unanswered. If the matter is resolved promptly, I will happily update this review. However, based on my experience to date, I would encourage potential customers to carefully consider the possibility of additional shipping costs being requested after purchase and the difficulty I have experienced obtaining confirmation of a cancellation and refund. 1 Star. Thank you for your response. The problem is not the explanation regarding the shipping fee. The problem is that your company advised me that if I did not wish to proceed with the additional AUD 85 charge, a full refund would be provided. I advised that I did not wish to proceed and requested cancellation and a refund. Since then, I have had to repeatedly follow up seeking confirmation that the refund has been processed. Your public response states that you are willing to resolve the matter. However, the resolution I requested from the beginning has been simple: cancel the order and refund my payment. I am not seeking an alternative address, a membership extension, or any other solution. I am seeking the refund that was offered when the additional shipping charge was introduced after purchase. Once the refund has been processed and confirmed, I will update my review accordingly. Update: I have now received my full refund, and I acknowledge that once the matter was escalated, the refund was processed promptly. My original concern was never the refund itself. It was the experience of being asked to pay an additional AUD 85 shipping fee after placing an order that was advertised with free shipping, followed by the difficulty in obtaining confirmation that my cancellation and refund request had been actioned. To YESOUL's credit, the refund has now been completed in full, and I appreciate that outcome. While I remain disappointed with the overall purchasing experience, it is only fair to update my review to reflect that the matter has now been resolved and that the refund was processed without issue once action was taken.

I ordered the G1M Plus bike and it arrived with peeling paint and rust on the frame and mold on some wooden packaging. Instead of taking responsibility for shipping a damaged product, Yesoul used deceptive tactics to fight my refunds. They subverted the PayPal dispute process by offering a refund only if I paid to ship a 90lb freight item back to them, and they are now actively fighting my credit card company to block a chargeback. Their customer service acts friendly initially but refuses to provide real solutions, even trying to get me to strip and mail back just the electronic parts. Check other online reviews—this is a documented pattern. Beware of this company’s predatory dispute tactics if your item arrives damaged. In response to Yesoul's reply that I simply pack and ship the product back to get my refund: Your solution fails to address the core problem. An ordinary consumer cannot repackage or transport a loose, 80-pound raw metal frame, which is part of a 90-pound multi-component shipment. Asking me to procure a custom freight box and handle the logistics for your factory defect is an impossible request designed to shift the burden onto the victim. Shifting the physical and financial burden back onto me as the customer has been your deliberate stall tactic from the very beginning—first with PayPal, and now with my credit card company. You refuse to provide a refund unless I ship it back but then don't make it possible for me to ship it. Because you shipped a heavily rusted, damaged item and refused to provide professional packing and freight extraction services at your own expense, and refuse to provide the refund without the item shipped back, this matter is now being formally handled through the Better Business Bureau (BBB) and Capital One's dispute department. I am seeking a full financial refund.

Initially was happy with the product but the more i used it I realised why it was so much cheaper then a peloton. Starts squeaking after being used continuously and has to be tightened after every ride, handle bars not secure at all, peddles squeaky. Customer service refuse to do anything without you sending them thousands of videos. Computer re sets itself if you stop briefly for a break so you loose all progress, again customer services unwilling to help or tell me how to change the settings they just want videos sending which is ridiculous. Wouldn’t buy again there’s a reason it’s so much cheaper than competitor models, it’s ok, but not great. They tell you the app is free but it’s not. You need a subscription to use this bikes screen otherwise you’re paying for it for nothing.

I asked a question about the discrepancy in a price, they increased the price overnight and emailed me back, expecting me to pay a new inflated price, which did not even answer the question, if they are this scammy and you have any problem don't expect them to fulfill warranty claim p.s be sure to note the generic scripted replies they copy‑and‑pasting because they dont realy care you should take your busness elsewhere

Ordered the top tier bike, free shipping included in purchase. Entered details, paid for item and contacted a day later to advise shipping would be an extra $200 due to location. We asked for cancellation of order as a result. A day later they tried to bargain shipping for $110. Not impressed, but maybe we dodged a bullet with the product. Many other companies give a quote on shipping when you enter your postcode instead of contacting you after purchase to ask for more $$.

Total scam! I cancelled my order within 24hours and they are refusing to refund my money. I have waited 10 days and a keep hearing is you’ll get it tomorrow. I am now taking legal action as your failing to give me my money back especially as I cancelled within 24hours