At Yesoul Fitness, we're passionate about revolutionizing the way you approach health and fitness. By leveraging the latest technology, we offer a range of smart fitness equipment and interactive training solutions designed to make your workouts more efficient, engaging, and accessible. Our products seamlessly integrate with mobile applications to provide you with personalized fitness guidance, real-time feedback, and a diverse array of online classes that cater to different fitness levels and preferences.We believe in combining high-quality hardware with innovative software to create a holistic fitness experience that motivates you to lead a healthier lifestyle, regardless of where you're starting from. Whether you're a seasoned fitness enthusiast or just beginning your journey, we provide the tools and support you need to achieve your health and fitness goals. At Yesoul Fitness, we're more than just a brand; we're a community dedicated to helping you become the best version of yourself.
Yesoul Fitness (yesoulfitness.com) has 740 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
yesoulfitness.com
Website
yesoulfitness.com
Category
Fitness & Weight Lifting
Location
WA, Washington
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 18% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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WORST CUSTOMER SERVICE EVER -- better hope everything works perfectly when you get it
They have the WORST customer service I have ever worked with. EVER. I bought a bike and a treadmill and the treadmill did not work. Instead of sending me a replacement they offered me technical support via zoom several times. I should not have to fix the brand new treadmill I just bought. Would NEVER purchase from this business again. Had to put a stop payment to it so I could recoup my money.
Response from Yesoul FitnessOct 6, 2026
Dear customer,
Apologize for the inconvenience.
We’d really like to take a closer look at what happened with your case and understand where things went wrong. Please provide your order number or the email address associated with your purchase, and we’ll arrange for a dedicated customer service specialist to focus on your case and follow up with you directly.
We hope we can have the opportunity to make things right.
Kind regards,
YESOUL Support Team
MM
M M.
This bike is trash
This bike is trash. The startup audio is very loud and wakes up everyone in the house.
The Saddle is so firm that it feels I’m sitting on a stone, even with a cover. I can’t even sit on it for more than 10mins. Trash!!!
Response from Yesoul FitnessSep 10, 2026
Dear Customer,
We’re sorry to hear that the bike has been uncomfortable to use, particularly because of the loud startup sound and the saddle.
We understand these issues can have a real impact on your workout experience. Our customer service specialist will contact you directly to learn more about your experience and assist you with the concerns you’ve raised.
Thank you for taking the time to share your feedback with us.
Kind regards,
YESOUL Support Team
DC
Diego C.
I am very disappointed
I am very disappointed. The Yesoul G1 Max seemed like a very good bike option that included a screen and, in theory, didn't require a subscription. The reality is that there are no free videos and no preset workouts to follow without a video. The bike forces you to subscribe in order to use these options. I agree that a subscription should be paid for a full training plan or specific videos, but I think that a so-called premium bike should at least include a reduced number of workouts to follow, where it is possible to configure the time and difficulty. My old bike had this feature, and now, not only do I have to pay for the bike, but I also have to pay for a subscription to access basic functionality that offers no additional value. I insist that if you want a detailed training plan you should pay for it, but not for this. Basic workouts should be included with the bike.
Response from Yesoul FitnessAug 30, 2026
Estimado Diego:
En primer lugar, muchas gracias por tomarse el tiempo de compartir su experiencia con nosotros. Valoramos sinceramente sus comentarios y agradecemos la oportunidad de comprender mejor sus inquietudes.
En este sentido, nos gustaría proporcionarle algunas aclaraciones adicionales sobre nuestra función de duplicación de pantalla y el servicio de membresía de YESOUL, ya que nos preocupa que pueda haber habido algún malentendido sobre el funcionamiento de estas funciones.
Nuestra función de duplicación de pantalla no requiere una suscripción a la membresía. Siempre que conecte correctamente su dispositivo a la pantalla de la bicicleta mediante un cable compatible, podrá duplicar en la pantalla de la bicicleta el contenido de aplicaciones compatibles, como YouTube, sin necesidad de suscribirse a la membresía de YESOUL.
En cuanto a la aplicación YESOUL FITNESS, ofrecemos algunos contenidos de entrenamiento que pueden accederse y disfrutarse de forma gratuita. Al mismo tiempo, a través de una suscripción de pago, los miembros pueden acceder a una mayor variedad de clases de entrenamiento y contenido premium.
Además, nuestra aplicación también incluye el modo “JUST RIDE”, que puede utilizarse sin necesidad de una suscripción a la membresía. Con este modo, puede simplemente disfrutar de su sesión de ciclismo y entrenar a su propio ritmo sin necesidad de adquirir una membresía.
Esperamos sinceramente que la información anterior le ayude a aclarar las diferencias entre la función de duplicación de pantalla, el contenido gratuito disponible en la aplicación, el modo “JUST RIDE” y el contenido disponible mediante la membresía.
Lamentamos sinceramente si anteriormente alguna de esta información no quedó suficientemente clara, y agradecemos su comprensión y la oportunidad de poder aclarárselo. Nuestro objetivo es siempre asegurarnos de que tenga una experiencia clara y positiva con YESOUL.
AN
Andrew
Beware of additional shipping charges
I don't see this in any other review so maybe it's just me but something to be aware of. I purchased a bike and when I odered it, free shipping was included. When it hadn't shipped in a week, I made an enquiry and was told that their carrier advised that shipping was going to be €170 as it was beyond the allowance for free shipping. When I ordered the bike, the shipping address was included and they clealy know that a bike is heavy. I feel it's a bit of a scam to get you to part with your money and then hit you with a shipping fee. They did point out that their shipping policy allows them to charge more in some circumstances.
I wasn't going to pay another €170, particularly as I think their approach was so misleading. I have requested a refund, hopefully that happens quickly.
UPDATE - I was offered a €30 voucher to help offset the €170 additional charge.......and kindly asked to remove my negative review.
Response from Yesoul FitnessAug 10, 2026
Dear Customer,
We’re sorry for the frustration and disappointment this situation has caused.
We understand your concern regarding the additional shipping charge. While free shipping is available for eligible orders, certain destinations may require an additional delivery surcharge based on the carrier’s actual shipping costs and service coverage. Our shipping policy outlines that additional charges may apply in certain circumstances.
We understand that this was not what you expected when placing your order, and we’re sorry that the experience left you feeling this way. We appreciate your feedback and will take it into consideration as we continue improving how we communicate shipping conditions to our customers.
Our support specialist will follow up with you directly regarding your case and check the status of your refund request. We’ll do our best to assist you and help bring this matter to a proper resolution.
Thank you for your patience and understanding.
Kind regards,
SP
Stuart P.
Broken promises
I was promised a goodwill gesture as a response to major problems with the delivery of my bike. I accepted the offer and since then they have gone completely quiet. They will not respond to my emails.
This company is unreliable and shady. I would avoid this company at all costs.
Response from Yesoul FitnessJul 22, 2026
Dear Customer,
We’re sorry for the frustration and disappointment you have experienced, and we appreciate you sharing your concerns with us.
We would like to clarify that our team did follow up with the carrier regarding your delivery case. Based on the investigation, the package was delivered and placed at the location you had provided. We also shared the Proof of Delivery (POD) with you for your reference.
Regarding the previous communication about the goodwill gesture, when you mentioned that you would proceed with a chargeback, we understood this as a request to seek a refund through your payment provider. Shortly after, we received notification that a chargeback had been initiated, and we understood this as an indication that you may no longer wish to proceed with the goodwill solution we had intended to provide.
We apologize if there was any misunderstanding during the communication. Our intention has always been to assist and find a suitable way to support you. Our support specialist will contact you again directly to further discuss this matter and work with you toward a proper resolution.
Thank you for your patience and understanding.
Kind regards,
YESOUL Support Team
AN
Anonymous
DON’T DO IT. It’s a SCAM.
This should be zero stars.
They do not monitor their inventory so you might be stuck waiting for a product that is actually out of stock. Even when you have an email confirming your refund request due to no inventory, they’ll magically end up sending you the product.
If you no longer want their product after you were already promised a refund, it’s still on you to pay the restock fee. You also have the option of refusing the order you were told was out of stock. Don’t forget, you have to start the return process right away. Why? Because after 14 days you’re stuck with the product you were told was out of stock and no longer want.
Did I mention they said I was going to get a full refund because their product was out of stock?
Don’t let social media fool you, this company is very shady.
Response from Yesoul FitnessJul 13, 2026
Dear Customer,
We’re sorry to hear about your experience and apologize for the frustration this situation has caused.
We take your concerns seriously and would like the opportunity to investigate this matter thoroughly. Please kindly provide your order number or the email address associated with your order so that we can review your case in detail.
Once we have your order information, our team will conduct a comprehensive investigation and provide you with a formal response based on our findings. We are committed to handling your case fairly and working toward a reasonable resolution.
Thank you for your patience and understanding.
Kind regards,
YESOUL Support Team
ST
Steph
Avoid at all costs
Worst company I have ever dealt with. They knowingly ship with a courier that has nothing but 1 star reviews, tell you that the tracking is unreliable and you will have to constantly ask the courier for updates. When the bike arrived, the bike seat cover was not in the box. The bike did not work, I asked to send it back for a full refund, they insisted if they sent me a new magnet it would work, it didn't. I had already asked for a refund over 10 times at this point, and they told me they were sure if they sent me another part it would work that time. They made it almost impossible for me to return the bike and get my money back, even though their website states you can send it back for any reason within 14 days. Finally got my money back after having to raise a chargeback, do not use this company. Took weeks and weeks of arguing before I could resolve my issue. Ordered another bike from elsewhere, came the next day and works perfectly.
Response from Yesoul FitnessJul 3, 2026
Dear Customer,
We’re sorry to hear that your experience did not meet your expectations and apologize for the frustration this situation has caused.
Before proceeding with a return, our support team first attempted to identify and troubleshoot the reported issue by providing replacement parts, as we hoped to resolve the problem as quickly as possible without the inconvenience of returning the entire product.
We understand that you have requested a return. Our team will contact you directly to continue working with you. Once the issue has been properly identified and confirmed, we will arrange the return and refund process in accordance with our return policy.
Thank you for your patience and understanding. We appreciate the opportunity to assist you and will do our best to resolve this matter as smoothly as possible.
Kind regards,
YESOUL Support Team
KM
Kevin M.
I am an elderly man living on a small fixed income
I am an elderly man living on a small fixed income suffering from peripheral neuropathy. I purchased a treadmill from Yesoul which took me a long time to put together because it was poorly made. When I did the electrical parts did not work. So I had to break it down and repackage it to send back to Yesoul. UPS came by and picked it up and charged me $15.15 to return to Yesoul. I was annoyed and began over FIVE months of emails trying to retrieve my $15.15. Yesoul had a customer service man called Jim and he gave me every reason why he could not get me my $15.15 back to me. This is a big company that has no idea how to treat people. My advice to anyone thinking of buying from Yesoul DO NOT. Go with a reputable company that puts it customers first.
Response from Yesoul FitnessJun 30, 2026
Dear Customer,
We’re very sorry to hear about your experience and the inconvenience this situation has caused you. We would like to assure you that we have never intended to avoid responsibility, and we are genuinely willing to work with you to resolve this matter.
We have been in ongoing communication with you and have clearly advised the available reimbursement methods we are able to support, including PayPal or bank transfer. However, we are genuinely unable to process payments via cheque, and we kindly ask for your understanding on this limitation.
If you could please provide your preferred available payment details, we will proceed with the arrangement as quickly as possible.
Thank you for your understanding and patience.
Kind regards,
YESOUL Support Team
