Yesoul FitnessReviews of yesoulfitness.com

Response from Yesoul FitnessNov 26, 2025

Dear customer, Hi there, we’re truly sorry to hear about the frustration you’re experiencing. We want to clarify that our team has reached out multiple times via email, phone, and the Zoom session we scheduled, but unfortunately we haven’t been able to get in touch with you so far. We absolutely want to help resolve the issue — there is no intention of delaying or avoiding support. To make sure we can assist you as quickly as possible, could you please contact us through our official support channels? You can submit a ticket or start a live chat on our website’s support center, and our team will prioritize your case. We’re committed to resolving this for you and ensuring your product works properly.

Response from Yesoul FitnessOct 24, 2025

Dear customer, We’re truly sorry to hear about your experience and completely understand your frustration. Please rest assured that YESOUL never charges any additional fee for replacements — all such requests are handled under our warranty and return policy at no extra cost. It seems there might be a misunderstanding, and we’d love to look into it immediately. Could you please contact us directly with your order number? We’ll check your delivery status immediately and make sure your case is handled with priority. We take every concern seriously and appreciate your feedback — it helps us improve both our logistics and customer service.

Response from Yesoul FitnessOct 24, 2025

Dear customer, We’re very sorry to hear about your experience and appreciate you taking the time to share it. At YESOUL, we strictly follow Trustpilot’s guidelines — we never request or require customers to change their ratings in exchange for any offers. From time to time, we do provide goodwill gestures, such as free subscription trials, to thank customers for their support, but these are never conditional on reviews. It’s possible that one of our representatives did not communicate this clearly enough, and we sincerely apologize for any misunderstanding this may have caused. We’ll conduct further internal training to ensure our customer service remains professional and transparent in all communications. Please feel free to contact us, so we can look into your case and make things right. Thank you again for your feedback — it truly helps us improve.

Response from Yesoul FitnessOct 24, 2025

Sehr geehrter Kunde, es tut uns sehr leid zu hören, dass Ihre Erfahrung nicht Ihren Erwartungen entsprochen hat. Wir verstehen vollkommen, dass verspätete Lieferungen frustrierend sein können, und möchten uns aufrichtig für die entstandenen Unannehmlichkeiten entschuldigen. Aufgrund eines unerwartet hohen Verkaufsvolumens kann es gelegentlich zu Lieferverzögerungen kommen. Wir sind stets bemüht, Lieferzeiten so genau wie möglich anzugeben und unsere Kunden rechtzeitig zu informieren. Sollten hier Missverständnisse entstanden sein, bedauern wir dies sehr. Bitte wenden Sie sich an unser Support-Team, damit wir Ihren Fall individuell prüfen und eine zufriedenstellende Lösung für Sie finden können. Wir nehmen jede Rückmeldung ernst und arbeiten kontinuierlich daran, unseren Kundenservice sowie unsere Kommunikation zu verbessern, um zukünftige Unannehmlichkeiten zu vermeiden.

Response from Yesoul FitnessOct 2, 2025

Dear customer, We’re very sorry to hear about your experience. Our customer service team will reach out to you directly to resolve this issue. Could you please provide us with your order number so that we can look into it right away and offer you a satisfactory solution? Thank you for bringing this to our attention.

Response from Yesoul FitnessSep 24, 2025

Hi Jessica, We’re truly sorry that the replacement part did not fit your bike — we take this matter very seriously. Please rest assured that we’ll take full responsibility and support you through the return process. Our team will also help identify and send you the correct part so that your bike is back in perfect condition. Best, Yesoul Team

Response from Yesoul FitnessSep 23, 2025

Dear Judah, We sincerely apologize for the experience you had with us. Due to an unexpected surge in sales, our inventory ran out faster than anticipated, which unfortunately led to the delay with your order. We have already processed your refund—please kindly check your bank account, and if there are any issues, feel free to reach out to us directly. If you are still interested in our products, please contact our customer service team, and we will be happy to arrange an exclusive benefit for you as an apology for the inconvenience caused. Thank you for your understanding, and we truly appreciate your feedback—it helps us improve. Kind regards, Yesoul Team

Response from Yesoul FitnessOct 2, 2025

Dear customer, We’re very sorry to hear about your experience. Our customer service team will reach out to you directly to resolve this issue. Could you please provide us with your order number so that we can look into it right away and offer you a satisfactory solution? Thank you for bringing this to our attention.