Yesoul FitnessReviews of yesoulfitness.com

Ordered the G1M Plus, dispatched on the 28th Nov and like other reviews on here the tracking doesn’t work and the delivery has gone missing. YESOUL blames the courier and has done nothing about it, stopped replying to my emails so I have now had to raise a case with PayPal to get my money back. AVOID. Order UK#YESOUL4895 ————————— EDIT AFTER RESPONSE Got an email saying my shipment is definitely lost, not sure whether or not that’s true given the other reviews on here, but I have requested a full refund and received NO response. My case with PayPal will hopefully be resolved, but this company is not to be trusted.

When I first got my Yesaul exercise bike I was impressed with the build quality and it was easy to put together. However after 12 days the screen broke. I contact the seller but he would not replace the screen. I then contacted Yesaul directly. They would not honour the guarantee as I didn’t buy it from one of their outlets. Very disappointed with the lack of service from the company and will not be buying anything from them again.

Being charged £30 extra for delivery when the product was already delayed was entirely unacceptable. Then trying to get a refund was difficult enough, when all of a sudden the extra cost for delivery was reduced to £20. Given that it was already an unexpected charge, that offer, quite frankly, is a slap in the face - realistically, YESOUL should’ve absorbed the extra delivery cost entirely to ensure customer satisfaction and failing this, should’ve gave customers the IMMEDIATE opportunity to get a refund. Overall, a poor experience. Probably best to avoid this company and just spend the extra money on one of their competitors.

Ordered my bike G1M Plus bike on 24/11. I paid for the insurance and my order has not been processed. However, my credit card was charged. I sent multiple emails and never received anything back from the company. This will remain 1* until resolved. This is unacceptable. Order number is EU#YESOUL2427

Ordered my bike G1M Max bike on the 22/11 and told on the website it is in stock to dispatch in short number of working days. I paid for the insurance and my order has not moved once since then. Messaged on web chat and told higher than expected demand and that they need to move more from the factory to meet demand and this could be delayed until mid December. This will remain 1* until resolved as no company should oversell what they do not stock and deliver as promised. Order number is UK#YESOUL4787

Do not buy from this scamming Chinese company. They say free shipping everywhere and black Friday sale etc etc and happily take your money. Then you have to chase them up a week later just before Xmas asking where your order is only for them to reply demanding an extra $150usd for shipping and hiding behind a seperate shipping page that says in some cases we will ask for extra shipping cost... Yet when you pay for the item and put your address in and the website checks it, it says free shipping and takes your money. It's dodgy dodgy dodgy payment entrapment and that seperate shipping page is a joke to cover their ass. Their dodgy business practices are trying to extort people on shipping whilst pretending to offer free shipping. If I could give - 10 stars I would. *edit* these scammers can reply fast to a 1 star review but still haven't returned a refunded email or refunded the order that has been cancelled nor replied in any other way. Their response is a clear ai response. 1* will never change.

Worst purchase ever made. Won’t return, won’t refund, very poor purchase. Very very poor customer service. Customer service say they only take complaints but don’t deal with them, Avoid at costs. You’ll be very disappointed ====== Reply AGIAN to your silly statement, You already have my query number, my complaining number, Ref number, name address and purchase number, Why delay this . See The new ticket number below funny you can’t find any corresponding email, Happy to post on here for all to see if you wish, From: YESOUL FITNESS Date: Mon, 1 Dec 2025 at 14:38 Subject: [Request received] To: Derek Reilly Your request (19046) has been received and is being reviewed by our support staff. To add additional comments, reply to this email. YESOUL FITNESS This email is a service from YESOUL FITNESS. Delivered by

***Updated 20122025...So, I eventually got the bike and, to be honest, it's pretty good quality for the price... BUT... this company is still pretty sketchy and I'll keep the review as it is / was for the very reason that they've constantly tried to buy a 5 star review from me in exchange for some extra free months membership to their fitness app. Makes me wonder how many of the 5 star reviews I read before buying were legit or had the customer been messed about as much as I was but then agreed to leave a dishonest review for personal gain?*** Got to be honest, I have no idea how good their bikes are because I ordered one only to then be told about a week later that it won't be delivered for the best part of a month at the earliest! I'm still waiting... not a good start. Half of me suspects it's some kind of scam and I'll never receive a bike, it's only the fact that there are plenty of reviews on here saying otherwise that suggests it isn't, everything else points to me being ripped off. I'll update this review as and when I actually get a bike but be careful with this company!