James V.
You sent the wrong cartridge
You sent the wrong cartridge! It is not the one I ordered and does not appear to work in the canon 652 color stream. I called your company and left a voice mail but you have not called me back.

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ybtoner.com (ybtoner.com) has 369 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Print & Graphic Design · Granada Hills, California
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Print & Graphic Design · Granada Hills, California
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Showing 38 reviews with 1 star · Clear filters
James V.
You sent the wrong cartridge! It is not the one I ordered and does not appear to work in the canon 652 color stream. I called your company and left a voice mail but you have not called me back.
Rob R.
It was awful. Everything printed comes out with a big black line down the middle. I guess you really do get what you pay for.
Response from ybtoner.comJul 8, 2024
Dear Rob Rosenthal, Thank you for your important feedback. So sorry for the negative experience that you had with your recent purchase. We have already reported your problem to relevant departments, and we will give you a satisfactory reply and resolution in time. Our customer service representative has contacted you to help you address the problem. So, kindly check your email and phone. If you miss our call or email, you can also take the initiative to call us at (844) 538-3312 or email to [email protected]. All YB-Toner brand ink and toner cartridges are backed by a 30-day money-back guarantee and a 2-year product warranty. If the printer cartridge has any quality problems, you can request tech support, free replacements or full refund unconditionally. Therefore, please don’t feel upset and give us a chance to fix the problem. We believe we can do our best to make you a happy customer again. Your 100% satisfaction is our goal. Best regards, www.ybtoner.com (844) 538-3312 [email protected]
Barb
The cartridge was not compatible with my printer tho they advertised it as such. No return. Buyer cannot determine efficacy of the printer without removing the tape but cartridge cannot be returned after tape is removed. Waste of money and time. Zero stars for YBToner! Find another supplier with customer svc.
Response from ybtoner.comJun 27, 2024
Dear Barb, Thank you for your important feedback. So sorry for the negative experience that you had with your recent purchase. We have already reported your problem to relevant departments, and we will give you a satisfactory reply and resolution in time. Our customer service representative will contact you immediately via phone call or email to help you address the problem. So, kindly check your email and phone. If you miss our call or email, you can also take the initiative to call us at (844) 538-3312 or email to [email protected]. All YB-Toner brand ink and toner cartridges are backed by a 30-day money-back guarantee and a 2-year product warranty. If the printer cartridge has any quality problems, you can request tech support, free replacements or full refund unconditionally. Therefore, please don’t feel upset and give us a chance to fix the problem. We believe we can do our best to make you a happy customer again. Your 100% satisfaction is our goal. Best regards, www.ybtoner.com (844) 538-3312 [email protected]
Charles W.
review deleted
Response from ybtoner.comMay 10, 2024
Dear Charles Wright, Thank you for your important feedback. So sorry for the negative experience that you had with your recent purchase. We have already reported your problem to relevant departments, and we will give you a satisfactory reply and resolution in time. Our customer service representative will contact you immediately via phone call or email to help you address the problem. So, kindly check your email and phone. If you miss our call or email, you can also take the initiative to call us at (844) 538-3312 or email to [email protected]. All YB-Toner brand ink and toner cartridges are backed by a 30-day money-back guarantee and a 2-year product warranty. If the printer cartridge has any quality problems, you can request tech support, free replacements or full refund unconditionally. Therefore, please don’t feel upset and give us a chance to fix the problem. We believe we can do our best to make you a happy customer again. Your 100% satisfaction is our goal. Best regards, www.ybtoner.com (844) 538-3312 [email protected]
Sandy P.
this has been a great let down. This is my second time trying to get cartridges that fit and i am out of time with two purchases, one return, no refund in account and asked to jump through hoops and present a Cinamax Profuction to show cartridges received do not fit flush in the Brother Printer MFCL8900CDW Series cartridges.
Response from ybtoner.comApr 9, 2024
Dear Sandy Putkett, Thank you for your important feedback. So sorry for the negative experience that you had with your recent purchase. According to our policy, we require pictures provided by customers to process refunds and returns. We hope you can cooperate. Our customer service representative will contact you immediately via phone call or email to help you address the problem. So, kindly check your email and phone. If you miss our call or email, you can also take the initiative to call us at (844) 538-3312 or email to [email protected]. All YB-Toner brand ink and toner cartridges are backed by a 30-day money-back guarantee and a 2-year product warranty. If the printer cartridge has any quality problems, you can request tech support, free replacements or full refund unconditionally. Therefore, please don’t feel upset and give us a chance to fix the problem. We believe we can do our best to make you a happy customer again. Your 100% satisfaction is our goal. Best regards, www.ybtoner.com (844) 538-3312 [email protected]
Mmcscwo
My order was placed more than 2 weeks ago and has not shipped to my knowledge. I received an I'm sorry for the delay email that said it should ship around 3/15/24. Here it is 3/18/24 and no further communications. Very disappointing spending over $200 to get my toner and now I am unable to print.
Response from ybtoner.comMar 20, 2024
Dear Edward Bitner, Thank you for your important feedback. So sorry for the negative experience that you had with your recent purchase. Due to the chip undergoing quality assurance testing, we have to delay shipment. We deeply apologize for any inconvenience caused to you. We have already reported your problem to relevant departments, and we will give you a satisfactory reply and resolution in time. Our customer service representative will contact you immediately via phone call or email to help you address the problem. So, kindly check your email and phone. If you miss our call or email, you can also take the initiative to call us at (844) 538-3312 or email to [email protected]. All YB-Toner brand ink and toner cartridges are backed by a 30-day money-back guarantee and a 2-year product warranty. If the printer cartridge has any quality problems, you can request tech support, free replacements or full refund unconditionally. Therefore, please don’t feel upset and give us a chance to fix the problem. We believe we can do our best to make you a happy customer again. Your 100% satisfaction is our goal. Best regards, www.ybtoner.com (844) 538-3312 [email protected]
jonathan L.
This is the first time I ordered from YB Toner of W1480X toner, but when I received that it is a H1480X toner in the W1480X box. Totally wrong toner that I cannot use. Will call and ask send correct one. Be Continue.....
Response from ybtoner.comFeb 19, 2024
Dear Jonathan, Thank you for your important feedback. Our company uses the abbreviation H1480X to refer to W1480X. Therefore, the toner cartridge you have received is W1480X. You can use it with confidence. Meanwhile, we sincerely apologize for any inconvenience or misunderstanding caused. We will also take note of this situation to improve the shopping experience for our customers. All YB-Toner brand ink and toner cartridges are backed by a 30-day money-back guarantee and a 2-year product warranty. If the printer cartridge has any quality problems, you can request tech support, free replacements or full refund unconditionally. To contact us, you can take the initiative to call us at (844) 538-3312 or email to [email protected] for our customer service. Your 100% satisfaction is our goal. Best regards, www.ybtoner.com (844) 538-3312 [email protected]
Salomon O.
It didn't work. The printer rejected it.
Response from ybtoner.comOct 5, 2023
Dear Salomon Ojalvo, Thank you for your important feedback. So sorry for the negative experience that you had with your recent purchase. We have already reported your problem to relevant departments, and we will give you a satisfactory reply and resolution in time. Our customer service representative will contact you immediately via phone call or email to help you address the problem. So, kindly check your email and phone. If you miss our call or email, you can also take the initiative to call us at (844) 538-3312 or email to [email protected]. All YB-Toner brand ink and toner cartridges are backed by a 30-day money-back guarantee and a 2-year product warranty. If the printer cartridge has any quality problems, you can request tech support, free replacements or full refund unconditionally. Therefore, please don’t feel upset and give us a chance to fix the problem. We believe we can do our best to make you a happy customer again. Your 100% satisfaction is our goal. Best regards, www.ybtoner.com (844) 538-3312 [email protected]