Fred A.
Incompetent and Extremely Poor Service
UPDATED REVIEW - 4 STARS Mary from the company contacted me and corrected the issue. She honored their refund policy and gave me a full refund on all four ink cartridges, not for just one as the company had originally offered. She also sent me a new replacement set. Although the replacement still did not work, the fact that she honored their refund policy was enough for me. They should have done this to begin with to save aggravation and wasted time. ORIGINAL REVIEW - ONE STAR This is the first time I've left a negative review in all the years I've shopped online. I've had bad experiences in the past, but this one topped them all. I purchased a 4-color set of ink for my HP printer from their website. FIRST RED FLAG: Upon opening the box, the name of the shipper and the name on the cartridges were not YBtoner, but a different name entirely. They claim it’s their distributor’s name, but I don't buy that excuse. I installed all the cartridges and immediately received an error message for one of the colors. I sent them a picture of the message. SECOND RED FLAG: Despite multiple emails and messages through their website, they only respond between 7 PM and 12 AM. After several back-and-forth exchanges, they promised to send a replacement. After four days of lies and excuses, I learned that they haven’t sent a replacement and that’s when I demanded they cancel the replacement and refund my money. THEY DON’T EVEN HONOR THEIR OWN REFUND POLICY. All their responses to the reviews here are the same text, just cut and paste. This is, without a doubt, the most incompetent and frustrating customer service experience I've ever had. Avoid this company at all costs.
Response from ybtoner.comJul 5, 2024
Hi Fred, Thank you for taking the time to update your review and share your detailed experience with us. We sincerely apologize for the initial inconvenience and frustration you faced. We are glad that Mary was able to assist you with the full refund and free replacement. Since the yellow replacement sent after testing still does not work, I suggest you install the original yellow ink cartridge to verify that the print head is functioning properly. If the print head has reached the end of its life, you will need to replace it. If the original yellow ink cartridge can be used, we are willing to continue testing and resend a free yellow ink cartridge until the problem is resolved. We value product quality and customer satisfaction. Looking forward to your follow-up feedback. Best regards, www.ybtoner.com (844) 538-3312 [email protected]