Sandra O.
Only one of the two cartridges ordered…
Only one of the two cartridges ordered was the right one. I can use the second one - color- although I ordered two black XL ones. Also it took much too long to get the package. Today is August 5.
Response from ybtoner.comAug 6, 2026
Dear Sandra, Thank you for your important feedback. So sorry for the negative experience that you had with your recent purchase. We have already reported your problem to relevant departments, and we will give you a satisfactory reply and resolution in time. Our customer service representative will contact you immediately via phone call or email to help you address the problem. So, kindly check your email and phone. If you miss our call or email, you can also take the initiative to call us at (844) 538-3312 or email to [email protected]. All YB-Toner brand ink and toner cartridges are backed by a 30-day money-back guarantee and a 2-year product warranty. If the printer cartridge has any quality problems, you can request tech support, free replacements or full refund unconditionally. Therefore, please don’t feel upset and give us a chance to fix the problem. We believe we can do our best to make you a happy customer again. Your 100% satisfaction is our goal. Best regards, ybtoner.com (844) 538-3312 [email protected]
