M K.
Terrible delivery
Terrible delivery. I ordered a mattress almost two weeks before I moved to my new place. Two weeks after I moved I’m still sleeping on an air mattress. They failed to make their delivery date and I have no idea when it’s going to move.
Response from YawnderJul 25, 2025
Hi there—thank you for sharing your experience, and I’m sorry your mattress didn’t arrive when you needed it. I know how frustrating that is, especially around a move‑in. Because of our holiday promotions, our manufacturing partners were handling an unusually high volume, which stretched their production and carrier schedules beyond the usual lead times. At Yawnder we place every order with the factory the very same day it’s received, so—even if you’d ordered directly—the timeline would have been identical. You agreed to those lead times at purchase, and while we believe in full transparency up front, clearly our messaging fell short. I take responsibility for that. We’re now updating our site and email notifications to call out “estimated ship dates” more prominently during peak seasons—so future customers won’t run into the same surprise. If there’s anything else we can do to help—or if you’d like to share more feedback on how we communicate timelines—please reach out to me directly at [email protected]. We built Yawnder to help people sleep better for a better life, and we’re committed to learning from every misstep. Thank you for giving us the chance to improve. —Ben, Founder, Yawnder