YanwenexpressReviews of yanwenexpress.com

Only giving a one as it wont let me give a zero for this delivery service. Delivery driver roared into my driveway, opened his car door stood from the car hauled off and threw my package across the yard. When i ran out to confront him he tore out of the driveway ignoring my yells for him to stop. I certainly hope he gets the day he earned.

The delivery was horrible. The delivery driver drove into our yard to turn around instead of backing out of the driveway. He left ruts in our yard, as it had been raining all day. He also threw my package on the porch. Very unprofessional. Would give 0 stars if I could.

They couldn't even be bothered to open my front gate and instead just placed it on top of my gate awkwardly balancing it there.. very in view for anyone who walks by my house. I live in a pretty dodgy area so I am lucky that it wasn't stolen and that I was home. If you want a reputable delivery service, maybe hire people that care about customer service. The Yanwen express tracking website also has not updated that it's been delivered. So please keep a look out for your package and don't rely on their website.

Warning: Driver misdelivered my package and support refused to help. My package was marked as delivered, but Yanwen's own driver photo proves it was left at the wrong business. The driver ignored the suite number on the label and dropped it at a different company instead of the correct address. Both businesses confirmed in writing that they do not have the package. The intended recipient never received it, and the wrong recipient checked their system and confirmed it's not there. When I contacted Yanwen support, I received an automated, cookie-cutter response (with literal "XXX" placeholders for the address). They refused to correct the driver's error and told me to "collect the package myself." but I can't because I don't live at that address and I'm outside of the country. The package is now lost due to their driver's negligence. Avoid using Yanwen if you value your shipments. Their support is automated and unwilling to take responsibility for their own delivery errors.

They threw my parcel over a 7 ft fence where I had trouble finding it after seeing it was delivered 7 hours ago. I had to go to my CCTV to find it. After opening the parcel I seen it had broke due to the careless driver throwing it over the fence!

Absolutely no response, no updates, I don’t even understand why these people are in business. I would give it zero stars if I could.

As someone said in their review, I wish there was a zero. This company is poor. I have a camera on my porch. The company listed a package was delivered at 11:29 AM. My car was in the driveway and I was home. 20 minutes after the listed delivery time I went outside no package to be found. I did get a picture from the seller showing what looked like an AI image of the package. It was a picture of my porch with the package place there, but it looked AI generated. Worst Company ever I believe the driver stole my package.

Apparently they don't know how to read! We have a plastic delivery box on our porch with big black letters that say to leave ALL deliveries in the box. T hey left it ON TOP of the box instead.. and IN THE RAIN. That box is there for v that reason and to prevent b porch theft. It would be nice if the delivery drivers followed instructions. This company and GOFO are the worst!