YanwenexpressReviews of yanwenexpress.com

Courier left my Atolea Jewelry graduation gift for my swimmer daughter outside of our gated apartment at night. Did not even call me. Package was stolen. Sent email to service and no reply. Tried calling all their published phone numbers, calls keep dropping or disconnecting. Even their chat function is unattended. DO NOT PURCHASE FROM ONLINE VENDORS THAT USE YANWEN EXPRESS. IT IS A SUREFIRE WAY TO BE DISAPPOINTED BECAUSE ONLINE VENDOR WILL REFUSE TO REFUND PURCHASE AMOUNT. YANWEN EXPRESS=HEADACHE.

Same as all the below. Their delivery service is a joke. Their deliveries doesn’t work.

Uses poor delivery service. Deliver driver has never complied with instructions to deliver to porch (front door). Yanwenexpress is the only delivery company that does not deliver to my covered porch. In fact they haphazardly throw package in yard even when it's raining and package of clothing or electronics is not waterproof. It's usually the same route driver, He states on tracking website that package was delivered to front door, which is not true. The proof of delivery picture is taken from inside the delivery vehicle, holding the item in hand. You can actually see the gearshift in the picture, Customer service is pretty much non existent.

They dont follow postal codes when delivering packages. I have the same address as someone else but different postal code 53092 for them and 53097 for me. They keep trying to deliver to 53092 and this will be the 2nd package that did not get to me and has been sent back as undeliverable. Even emailed service 20 or more times to make sure they are entering the zipcode but it didnt help. Anniversary gift has been within blocks of my home twice but never made it.

The driver left my package in a unsecure location, Did not bother to bring it to my door.

Yanwen repeatedly shut down the chat when trying to get a hold of customer service. They responded to my email almost a week later; too late to make a difference. Their delivery personnel don’t follow instructions, and don’t try to deliver the package even when my gate is left wide open for the entire day and night. They have been really bad at delivering for me, and they mark my packages as abnormal/delivery failure without even trying. Impossible company.

I have now had 5 deliveries misdelivered. I have no idea where the deliveries were delivered to. The receipt photo that they sent is not my house, not even in my neighborhood based on the style of houses. The company is completely incompetent. They must be really cheap because any company who uses them is gambling with a delivery. As I told yanwenexpress in my millionth email to them, I don't get a choice as to who delivers my package, but if I did I would certainly not use them. We will go through the usual "did you check with your neighbors, did you look in the bushes around your house", that seems to be their standard response, rather than hiring competent delivery drivers. It seems odd to me that Amazon, UPS, FedEX, DHL can find my address but this company cannot. If you have the option, stay far far away, they are morons.

TWO different shipments, May 8th and May 13th. My address has UPSTAIRS in CAPS for the secondary address line on all shipment labels no matter where they are ordered from. The first time they left it downstairs at my neighbors door... I emailed their CS also with a photo showing my mailbox and the steps that lead up to my apartment just a few feet away, never got an answer. The second package was left at the exact same place! Sent a detailed email to CS again, with the same photo mentioned as before but this time with an X marking where the driver would have approximately been standing when they took a photo of my mailbox (with street number) in broad daylight, so there's no way he could have not seen my steps that lead up to my door, etc. CS did reply that time and simply would not acknowledge their driver made a mistake... BOTH times. He just wanted to argue about it. I told him from now on I'll ask any online vendors I'm thinking of buying from if they use Yanwen for shipping and if they do, I'll let them know why I will not be purchasing from them. Pathetic!