Joshua D.
Horrible Communication
I placed an order based on an expected delivery date. Because it was during the Thanksgiving holiday I was not concerned when the order did not arrive on time. When I still did not have tracking information more than a week later, I reached out via email. This email was unanswered. I waited another week and reached out again for an update via email. Several days later when I did receive an email I was told my order would go out later that week. After another week with no communication I emailed asking to cancel my order. I suddenly received tracking information. After the order was received I began asking for return information because of the overall experience. This is a cheap product and I was not expecting fine quality but I did expect a communication. That has been lacking since after multiple attempts I still do not have any refund and return information, simply the promise of a free gift with my next order. The communication I received today was that a refund would be a huge loss to the company. I do not recommend ordering from this company, even for inexpensive pieces. Update: After my review the merchant agreed to a return and refund with the ask that I take my review down. I was sent a label and shipped the purchase back. Due to the weather UPSP did delay it actually getting back to the merchant. They have now had the return for over 2 weeks while they are inspecting the item before approving the return. Follow up has been nonexistent. Hopefully I get answers soon.