Derrick D. A.
DO NOT USE THIS COMPANY—Unprofessional, Rude, and Completely Incompetent
This is hands down the worst moving company I’ve ever dealt with. Their staff is unprofessional, dismissive, and completely incapable of handling even the most basic tasks. If you value your time, money, or sanity, stay far away. First, Claudia was incredibly rude and dismissive over the phone, constantly talking over me and refusing to take responsibility for the company’s failures. Because of her incompetence, I received a destination text that was meant for my mother. When I pointed this out, she acted like it wasn’t her problem. At one point, I swear I heard her laugh, probably because she knew exactly how many times I had to call due to their mistakes. Then there’s Sergey, the driver, who was as sorry as they come. He was rude, impatient, and had the audacity to cop an attitude over something he was responsible for—but never actually did! On top of that, his broken English made communication nearly impossible, which only added to the frustration. But the real disaster here is Melissa Rosada, who has no business working in customer service. This woman disrespected my elderly mother in such a slick, nasty way that it set off 95% of the problems I had with this company. She outright LIED about the movers knocking on my mother’s door and getting no answer. I called my mom immediately, only to find out she had been sitting there waiting the entire time. When I called back to hold them accountable, Melissa dodged the issue by over-talking me, then had the nerve to play the victim, claiming, “This is too much, I’ll have a supervisor call you back.” Of course, that never happened. I had to call back three more times just to get someone to acknowledge the mess they created. And the result of Melissa’s laziness? Two of our packages were delivered to the wrong address, putting them at risk of being stolen. We had to have them Ubered back to my mom’s house—all because she couldn’t be bothered to investigate why “no one answered the door.” This is beyond incompetence; it’s flat-out negligence. Bottom line: Go with ANY other moving service (or even a crackhead)—you’ll have better luck. This company is a joke—unorganized, unprofessional, and a complete nightmare to deal with. They don’t deserve your business.