EZ VAN LINESReviews of xvanlines.com

I contacted you so you can “ make it right “. No response from you. How are you going to make it right? I see that was your response to every complaint. Waiting….

This company is dishonest and unprofessional. I had a whole dissertation typed up about how much they suck and it's too many characters. Just don't use them. They play fast and loose, you can't talk to the same person twice, the final quote isn't the final quote, if you have frustrations on the process, a hundred bucks is all they will offer. It's a total SCAM/RIPOFF and their drivers will try to hustle you for more money in the end. Not Reputable at all. I'd be happy to tell you more!

If I could give X Van Lines 0 stars I would. The service was abysmal. The first person I spoke to in sales was a charming smooth talker who ENSURED me I would be taken care of on the highest level. He also said the company was pricier than some because everything is done in-house. Don't be fooled—they operate as if they contract out. Since that first conversation, things started to go downhill. My move got rescheduled 4 times and each time someone told me something different. They NEVER called to tell me the window change so I had to call SEVERAL times to see why the movers didn’t arrive in the window they told me (a total of 11 hours wasted waiting around). I’m not one to leave reviews and I always give people the benefit of the doubt, but after spending thousands of dollars for poor communication and a total disregard for me and my life, I was given a discount of $150, which felt like a slap in the face. Anyone can move you, but customer service is why we hire professionals. DO NOT USE THIS COMPANY. Save yourself the money and the unnecessary stress.

Xvanlines is a shameless company that will keep your deposit for services not rendered, even if you are unable move, served for 24 years & 100% disabled naval veteran! After trying to work with this company through many phone calls and emails, only to receive the runaround for three weeks. Then, finally, my wife was sent a rude and abrasive email stating that she should read the contract you signed (You only have 3 days to try to cancel once you sign and it’s only good for a year btw)! Sad to have served almost a quarter of my life for a country that has businesses who would choose to take advantage of people. When they could set a new and better standard vs the “Industry standard” that they are content with doing. The bare minimum for their “valued customers”. I would think that a company would want to work with customers that chose them in the first place and keep them for the long haul instead of screwing them over with abrasive and underhanded tactics. My advice to anyone looking to move is to inquire about the companies cancelation terms. I hope everyone has the opportunity to read this before they also become a victim of Xvanlines.

I would give 0 if I could. Their cancellation policy is only good three days after you sign the contract. Which is vague. They’re helpful in the beginning, but the moment you need answers they’re inconsistent and rude. I understand not all things are refundable, but to keep a deposit when you did zero work is greedy and just overall terrible. Life made it so we could not move now, but instead of trying to keep a customer they just want money. I was told well I knew, obviously I didn’t. But I’ll leave you with this, if their cancellation policy is so well known, why didn’t the multiple employees I spoke to know? Why didn’t our point of contact not know? Why did I have to work with their system for three weeks to be told information that they say everyone knows? DO NOT MOVE WITH THEM

When receiving a quote from X-Van Lines, I was open and honest with all matters pertaining to the move including sending photos of the furniture and what the delivery circumstances were prior to signing the contract. They said with the simple move of Vegas to Anaheim it would be delivered within a couple days of initial packing. Not only was this not the case, but an outright lie. They showed to pack in a rental van then then the furniture disappeared for the next 12 days. Promise after promise broken and the delivery was always pushed back another day. When the furniture finally arrived, it was obvious from the drag marks and damage that it had been moved around several time without care in a warehouse. The topper was they delivery guys wanted to upcharge for distance and elevator...all of which were explained in detail and part of the bid. BEWARE AND STAY CLEAR OF THIS POORLY RUN COMPANY!!!

X Van Line was informed in advance that the apartment complex prohibited 18-wheelers. Despite this, the salesperson, Annie, assured that it wouldn’t be an issue, explaining that X Van Line had a range of truck sizes available. However, the company later imposed additional charges for delivering the furniture using a smaller truck.

The driver and laborers were top notch. They did a great job. The business side operates in a shady manner. They intentionally low ball the initial estimate then hike it up during the “quality review” the day before the move. Our price went up nearly 50%. We had an accurate and complete inventory of what was in our storage unit awaiting the move. When we challenged the increase in price, the representative became belligerent. The rep demanded pictures and video after the “quality review,” but never acknowledge them. He also never returned our phone calls. Just know the cost will be 25 to 50 percent higher than the price original estimate. I won’t use them again.