Julia
Supply costs are high compared to other…
Supply costs are high compared to other lash companies. I have been a stylist for 7 years, and I have had to lower my prices twice due to the influx of other so-called stylists in my area. I would like to see Xtreme come up with an adhesive that lasts for more than 3 months. I don’t agree with the purchasing terms and directory listing. Last spring, I placed an order on the last day of the month that processed after midnight. I was immediately taken off of the directory and it took months for me to be put back on. When I was told it was taken care of, it wasn’t, and took even longer to sort out. I had a funeral out of town, and was more worried about getting my order in. I don’t like the purchasing term and levels, we, as stylists representing Xtreme, are put under, We, Xtreme stylists, as a whole are the reason Xtreme is what it is, and often times I don’t feel that my business partnership is appreciated or valued. I have thought about lookin at other companies at this point, especially since my lash business is down by over 50% due to less expensive competition. Unfortunately I am in a region where value is more important than sadly. Coming from a medical background, I appreciate and pride myself on quality, and that is why I have stayed with Xtreme. However, the supply costs are high.
Response from Xtreme Lashes by Jo MousselliAug 23, 2022
Thanks for your review. We'd love to provide a better experience moving forward. Please call 877-244-5274 to speak with a Customer Success Manager. We're available 7 days a week.