Aurora
Everyone have been really friendly and…
Everyone have been really friendly and helpful but there was incident occurred happened where some of my orders didn’t came in as expected w/ the promo give aways and it was already been paid and until now whoever I talked to at that time didn’t follow up as they promised to resolve it but nothing happened . I’m really disappointed and frustrated. Thank you!
Response from Xtreme Lashes by Jo MousselliMar 6, 2020
Thank you for your feedback, Aurora. We take this kind of case seriously and regret to hear you had this experience. Our team looked into your case and we issued product credit to your account. You should have received an email regarding this with the subject line: "You Have Received Product Credit." Please let us know if you have received this. Also, feel free to contact our customer service with any additional feedback or questions at (877) 244-5274 . We strive to earn your trust with every interaction you have with Xtreme Lashes. Your success is our #1 priority!