Xtreme Lashes by Jo MousselliReviews of xtremelashes.com

Response from Xtreme Lashes by Jo MousselliMar 11, 2021

Thank you so much for your review. Here at Xtreme Lashes we focus on quality product and legendary customer service.

Response from Xtreme Lashes by Jo MousselliMar 11, 2021

Thank you for your review, Desire. We are so glad you enjoy our adhesive!

Response from Xtreme Lashes by Jo MousselliMar 10, 2021

Thank you for your kind review, Cheryl! We are thrilled to hear that you enjoyed our training. We are so glad hear your positive feedback and it is important to us that our Lashistas have the best possible tools to be successful. We are grateful to have you in our Lashista family. We will be sure to pass this along to the trainers! We also look forward to seeing you grow into a successful lash stylist!

Response from Xtreme Lashes by Jo MousselliMar 10, 2021

Thank you for your review, Renee. We appreciate you being a loyal lashista :)

Response from Xtreme Lashes by Jo MousselliMay 26, 2022

Hi Kayla. After reviewing your order we found the estimated delivery date shown was March 5 by 8pm. We confirmed via FedEx tracking that your order was delivered on March 5 at 3:32pm. We appreciate your feedback and thank you for shopping with Xtreme Lashes.

Response from Xtreme Lashes by Jo MousselliMar 6, 2021

We thank you for your faith and trust in our company. We know we must continue to earn it every day and we intend to do so. Your disappointment is understandable and it is frankly, devastating to us. The freezing ice storm that hit much of the USA during the week of February 15 was unprecedented. As did much of Texas, we lost critical infrastructure for three days that disallowed us from shipping products. Some of our dedicated shipping employees were able to return on February 19 to ship the backlog of orders. We upgraded shipping priority to attempt to get shipments delivered expeditiously. However, our shipments then encountered the worst backlog and delay we have ever experienced with FedEx. We learned that some of our shipments were further delayed and FedEx could not even give us an estimated arrival date. During the week of March 1, we noticed that newly shipped orders were arriving on time. So, we immediately began shipping duplicate orders for those that FedEx could not confirm an estimated arrival date. FedEx has now confirmed that almost all of our shipments from the winter storm week of February 15 have now been delivered and the last will be delivered by March 9. The freeze and FedEx's poor performance are both unprecedented. We have worked closely with FedEx for the past three weeks to mitigate the impact to our valued customers. Every year, we analyze the comparable performance of FedEx vs UPS to ensure that the delivery of Xtreme Lashes products is the best it can be. Every year, we have elected to stay with FedEx as there performance is superior overall. We know that the Xtreme Lashes Shipping Team is second to none and ships out your orders on time with 99.9% accuracy. But when a freak ice storm grips the nation and FedEx encounters an unprecedented backlog, even our ongoing and intense efforts to get your orders accurate and on time are challenged. We thank you again for your trust in our Company and we intend to do everything we can to continue to earn it.

Response from Xtreme Lashes by Jo MousselliAug 3, 2022

Thanks so much for your positive review!

Response from Xtreme Lashes by Jo MousselliMar 5, 2021

Thank you for your glowing review, Olga. We appreciate you being a loyal lashista!