XTRALIGHTSReviews of xtralights.com

Reviewer Rob Wolff below nailed it. Pretty sure I talked to the same customer service representative he spoke with in June. My order never arrived. So I spoke with their customer service representative (Joanne) this morning 5NOV to find out when I could expect my shipment. Joanne was rude and dismissive in response to my inquiry. Rather than offering to assist in ensuring the headlight I purchased gets to me, she claimed that I must have mis-entered my shipping information at the time I placed the order [when in fact Xtralights used the shipping information exactly as provided by Pay Pal which is correct -- I know this b/c I would not have included my former business name as PayPal did]. When I asked for an expected delivery date, Joanne said she could not provide me with a new delivery date. When I asked to speak to a supervisor, she claimed that she IS the supervisor. When I asked then who she reports to, she said the owner (Pete), so I asked how I might contact the owner, and she refused to provide any means for me to contact the owner. When she refused, I asked her to cancel my order and refund my purchase. She hung up immediately without response. I have received nothing but the poorest customer service from Xtralights, including no notice of irregularity, no offer of explanation, no revised delivery schedule, very limited customer service hours, and no reasonable attempt by customer service to resolve/save the sale once the agreed upon terms expired without delivery. Instead, what I have received is accusation of blame for the exception -- something any competent customer service representative knows is strictly taboo for a host of reasons, not the least of which is making incorrect assumptions. The Xtralights.com home page promises "100% satisfaction." But my experience is 100% dissatisfaction. I am stunned that a company that promises "The best Customer Care in the business" can allow a single employee to derail that promise without an available advertised channel for customers to report such behavior.

This company sells CHEAP, and defective Chinese headlights! Their customer service is a total JOKE! Their CHAT line! Ha! Useless....they will put you to hold on until you hang u in desperation. They will charge you even more to replace THEIR defective product and it will takes months of calls, emails, and CC card stop payment calls to finally have then send a replacement. if ever! They will block your calls and only after you file a dispute with they send the replacement. IF YOU CAN DRIVE WITHOUT HEADLIGHTS FOR 3 or 4 MONTHS THAN THIS IS THE COMPANY FOR YOU! Otherwise, buy your lights from a reputable company! But NOT THIS ONE! Remember....you have been warned. If I could give this company a MINUS 5 Stars I would! Junk product and a horrible company!!!!

I bought a new set of subzero led headlights for my truck Item No: LZ24692 One of which shuts off after about 60 seconds then needs about 10 to 15 minutes to come back on. Running standard halogen bulb in the driver side headlight currently. Support ticket created in Febuary. No response other than the sales emails which come through regularly. Steer clear of this company.

What a joke! The customer NO service you get from these people is terrible. I simply called in to follow up on two emails that I sent via their email link on the order confirmation to cancel an order that I never got a response from. First, the lady that answered the phone didn't even answer it Xtralights, so I had to ask. Then with attitude she answered like it was a stupid question. Here's a thought, answer your business phone with the company name! Then I proceeded to tell her I was calling to follow up on 2 emails I had sent to cancel an order and her response was, "Well sir, it would help if I had a name or email address to start with" in again, a smart tone. So I obliged her with an order number I had right in front of me from my email. Then with even more attitude, she tells me she's going to put me on hold until I calm down before she processes my cancellation and refund. If this is any reflection of how the company conducts business with their customers, I sure am glad I canceled my order with them and went with another online vendor. Guess I wasn't as important as their website claims their customers to be. Don't waste your time or money with these people! "Every client is important to us and we put our optimum efforts to satisfy needs of our customers. We deliver every order without wasting any time. Need help choosing the right product for your vehicle? Our team of highly trained experts has the knowledge and passion to help. Just call, live chat or email us. Our experts love solving problems and lending a hand (or ear)! "

I ordered a pair of headlights for a 97 GMC Savana van. I gave them to the body shop that was working on my van to install. The tech said the brackets on the headlights were on upside down and backwards and the screws were too big for the application. I called xtralight and about 6 times and attempted to return the product they tried everything in their power to deflect me delay redirect me and then told me that I could send them back but I would have to pay for shipping. at this point I think if I did send them back I would never get my money. Please do not be as foolish as I was and do business with these people, they are thieves

They sold me a set of lights for my dodge with the HID bulb upgrade.They sent the wrong bulbs and had to send another set. My dealer refused to install them because they are a fire hazard! The housing on the lights said NOT FOR USE WITH HID BULBS and they sold them to me and refused to refund me! They have a devil may care attitude and just hide behind anonymous emails when you call them out. Don't use these guys, it's a waste of money, they are terrible.Huge waste of time and they didn't even ship instructions with the box!

I payed over 300.00 for my head lights and they sent Me the wrong bulbs took over 3 weeks to send me more and they are the wrong ones. They told me to take a pic of what they sent me, I did and sent a pic of what I needed to make them work. So now they will not answer my emails. I'm a Vet of 20 years so Vets stick together and do not give them your business.

On 2/18/17, I bought headlights for car and immediately called/chat with an agent asking to cancel the order because I ordered lights that you cannot use with daytime running lights (which I have). I was told to call or email the service department. I emailed them that day, even tho it was a weekend, thinking they would respond Monday. On 2/21/17 I emailed them again because I had not heard from them yet. On 2/22/17 I received a shipment email but with no response to my previous email. Emailed again on 3/3/17. Still nothing. I received the shipment and spoke with a couple of people about possibly still being able to use them. No such luck. On 3/3/17, I finally spoke to someone on the phone about returning the lights. She sent me over a form to fill out and ship back with the lights. On the form I stated the steps I had taken to cancel this order and that I needed a FULL refund (specially having paid over $75 in shipping). I shipped the lights back about a week later. I even included the emails that I never got a response. On 4/13, I emailed them wondering about the status of my refund. No answer. On 4/16 I called and the woman said they weren't sure what to do with that order. They didn't know if it was a refund or exchange. I informed her that I included the form that they required me to fill out along with the emails. I kindly explained to her why I should receive a full refund. She said that she would take it to her manager. Ok, sure, no problem. On 5/3/17, I had been on hold two hours and 7 minutes. I then called the product/sales number (on a separate phone line while continuing to hold for the service department) to let them know what was going on after 50 minutes on hold. The guy said he would call over to the service department and he put me on hold. It was 50 minutes on hold waiting for him to return before I had to hang up. I also attempted to use the live chat at 3:46p. It said a live agent had joined the chat. I wanted to know about a refund. I wrote three lines. No one responded. My last comment was at 4:04. I finally called sales again and was instructed to put in a dispute with paypal. While on paypal I saw a number for the admin. I called that number and had to leave a message. I left a message with my phone number to please call me. The holding phone call to Xtralights service hung up on its own after 2 hrs and 7 mins. Fan-freaking-tastic. I opened a dispute with PayPal on 5/3. By 5/13 they still had not responded to PayPal. Absolutely wonderful customer service.