Xpress Auto Transportation IncReviews of xpresstransportation.org

Response from Xpress Auto Transportation IncSep 10, 2025

We’re sorry to read your experience left you feeling misled. Our goal is always to provide clear and accurate information, but at times market fluctuations and last-minute carrier availability can unfortunately impact pricing and scheduling. We want to emphasize that it’s never our intention to create confusion or appear dishonest. If you’re willing, please contact our compliance team with your order details so we can review your case carefully and see how we can make this right.

Response from Xpress Auto Transportation IncSep 10, 2025

We’re sorry to hear about your experience and understand your frustration. We never want our customers to feel misled about pricing or timelines. While carrier availability and market conditions can sometimes cause unexpected changes, we agree that communication should always remain clear and transparent. If you could reach out to our customer care team with your order details, we’d like the opportunity to review what happened and work toward a fair resolution. Your feedback is important, and we will use it to improve the way we serve future customers.

Response from Xpress Auto Transportation IncSep 10, 2025

We’re sorry to hear about your experience and the frustration caused by changes in pricing and lack of communication. Your feedback is important, and we sincerely regret that the service did not meet your expectations. While carrier availability can sometimes affect transport rates, we understand that this should have been handled with clearer communication and more transparency on our part. Please reach out to our customer care team with your order details so we can investigate your case and work toward a resolution. We appreciate you bringing this to our attention and will use your feedback to improve our processes.

Response from Xpress Auto Transportation IncAug 2, 2025

We’re sorry to hear about your experience and appreciate you bringing this to our attention. Our goal is always to provide transparent pricing and timely communication. In rare cases, carrier availability and market shifts can affect final rates, but this should always be discussed clearly and professionally. We’re reviewing this internally to ensure better service moving forward. If you’d like to provide additional details, our team is available to discuss your concerns directly.

Response from Xpress Auto Transportation IncJul 20, 2025

We’re very sorry to hear about your experience. What you described does not reflect the level of service we aim to provide. Price changes are never taken lightly and should be clearly explained before pickup — not at the last moment. We also take driver conduct and vehicle handling seriously, and if a mistake occurred with your vehicle, we’d like to review it further. Please contact our support or compliance team with your order details so we can investigate and take proper action.

Response from Xpress Auto Transportation IncJul 7, 2025

Dear Grace Yong Carrion, We sincerely apologize for the frustrating experience you’ve described. This is certainly not the level of service we strive to provide, and we completely understand your disappointment — especially given that you booked well in advance and still faced last-minute changes. We’re very sorry for the quote adjustment and the disruption it caused to your travel plans. While rate fluctuations can occur due to market and scheduling factors like holiday weekends, this situation should have been handled more transparently and professionally. We also regret the inconvenience of your vehicle not being picked up as scheduled. Leaving your car behind is understandably upsetting, and we take full responsibility for the breakdown in logistics and communication. Your feedback has been escalated to our management team for immediate review. Someone from our support team will reach out directly regarding your refund request and to discuss what can be done to make this right. We value every client’s trust and are committed to learning from this incident so it doesn’t happen again.

Response from Xpress Auto Transportation IncJun 17, 2025

We're sorry to hear about your experience and truly regret any frustration caused. We strive for clear communication and professionalism at every step, and it’s never our intent to put customers in a difficult position. We’ll be reviewing this matter internally, including the conduct mentioned. If you're open to discussing further, please reach out — your feedback is important to us.

Response from Xpress Auto Transportation IncJun 17, 2025

We sincerely apologize for the experience you’ve described. While rare, there are cases where last-minute carrier issues or market changes affect pricing — but we fully understand how frustrating that can be. We’re reviewing your case internally, and we appreciate you bringing this to our attention. Please feel free to reach out so we can try to make things right.